IoT is NOT dead, but the game is changing. When the term "IoT" took off, some experts and analyst firms categorized it as an industry. Some of us, especially the crew at IoT Coffee Talk, would get so aggravated at the blanket term of IoT when used to describe a narrowed market or a myopic description of the technology. IoT remains a blanket term used to describe things (i.e. assets, structures, tangible objects, mobile vehicles, items, etc.) being connected to the Internet. In 2010, Ericsson first shared there would be a projected 50 billion connected devices by 2020. That later was cut to 25 billion, and in the end was not the important factor. All of that, in my opinion missed the mark. Connections are connections are connections...Are the tech firms making money and are the businesses (clients) adopting and rolling out "IoT" seeing value?

While being connected is important...assets, for example, being connected really gain value when there are actionable insights, viable analytics, and the data can be used for business value. In addition, the tech companies providing IoT services and solutions (hardware, software, services, etc.) need to make money. So many businesses have come for the hype and left in debt, as they were never able to scale or offered no business value that made them margin.

Now, let's get back to business value. Business value may include reducing costs, preventing failure or disruption, improving operations, bringing new revenue, offering asset visibility, meeting compliance requirements, and much more. The other important business aspect, is when we connect these "things," the business value becomes important only if it contributes financially to the business, presents a trackable ROI, and/or provides relevant business incentives.

Many in the industry believe the hype of IoT is over, and it really is. Why though do I say that IoT is NOT dead. The industry is now transitioning away from using the terms IoT and IoT as a marketing term is fading, especially among other hype tech areas. IoT has always been about a particular industry and automating that industry. Technologists are realizing they must dive deeper and apply the technology to the specific industry, and apply context to how the tech will:

• Reduce Cost
• Optimize Operations
• Amplify Customer Experiences
• Streamline Communications
• Create New Revenue Streams
• Meet Compliance and Industry Mandates
• Simulate Processes or Operations
• And MORE

Automation can be defined as many things depending on who you talk to and what industry you are discussing, and "IoT" is just a tool in the tech tool belt at this point to support digital transformation, automation, and elevate the future of work. Yes, we can connect things but businesses and government organizations have reached a point of "so what."

• A hospital wants to know how they can improve the quality of care or improving patient outcomes or supporting chronic illness care.
• A sports venue wants to know how they can improve the fan experience or improve safety or provide new interactive services.
• A city wants to know how they can provide visibility of their public safety or waste management fleet for example or improve surveillance and safety or provide real-time city service information.
• A retailer wants to know how they can streamline the checkout and transaction process or enhance online shopping experiences or automate goods delivery and logistics services.
• A manufacturer wants to know how they can eliminate or reduce downtime, predict and prevent equipment or assembly line failure, or how to improve robotic processes.
• A car rental facility wants to know how they can track their rental fleet or improve driver experiences from car rental pickup to drop-off, or automate maintenance operations.

​IoT is NOT dead, the game is just changing. It is changing because we are moving to a point where we no longer call it "IoT." Those delivering solutions will just do what they should have been doing in the first place, and that is talking about the client's needs and applying the conversation to the value proposition to the industry, sub-industry, etc. In addition, AI has taken over as the new shiny thing. Artificial Intelligence and machine learning (models) essentially enable an IoT solution or further provide actionable insights, automation, and real-time intelligence.

For those "IoT" companies that are still around, you have survived but you also will need to adapt. My advice is to not jump on the next shiny thing (many have been utilizing AI long before the hype entered), but to continue to provide context of your products and services and how it applies to your customer. If your customer is in the hospitality industry, then dive deep into that industry (travel, hotel experiences, occupancy optimization) and understand the traveler needs, apply your business development delivery in an intentional manner. Immerse yourself, do your research, train your teams, hire the experts, and be intentional. Find ISVs, VARs, and other partners to help your go-to-market, especially those that specialize in specific industries as they may "own" the customer. Collaboration will be essential. Just as in the rap industry, you have to collaborate to stay relevant!

STAY TUNED, the IoT Innovator Awards by CompassIntel will open for nominations this fall!

Hope on over to our AWARDS page to get your nominations in for the 11th annual CompassIntel awards. Let us know if you have any questions, just simply email us directly at [email protected].

Recently, I sat down with Art Miller to chat about Qualcomm’s IoT role in the retail sector. Art is the Global Head of Retail IoT at Qualcomm and is responsible for overall strategy in the retail vertical. Before I share more about our exciting conversation, let’s first dive into the retail industry. Retail includes a wide range of small (mom and pop, at home, direct to consumer) to large businesses (mass retailers, global chains) that sell products direct to the consumer, including those selling purely online and those that sell across all channels (in-store, online, direct). Qualcomm targets both retailers and the suppliers to retailers including the CPG market (consumer packaged goods). Suppliers may include companies like Honeywell, Zebra Technologies, Sunmi, Datalogic, Telpo, Veea, and Elo.
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When thinking about retailers, a number of key hardware and equipment is used for things such as access points for public and private Wi-Fi, price and inventory scanners, security and surveillance cameras, RF scanning, point-of-sale hardware, self-checkout equipment, kiosks, shelf scanners, temperature sensors, and so much more. Art shared that Qualcomm supported both Hyvee (Elo I-Series 4 with Qualcomm SDA660 chipset) and Target on implementing price scanners and overhead cameras throughout their retail stores. As part of their partnerships in retail, point of sale is very important as consumers take control of the transactional experience. Qualcomm ships roughly 10 million Snapdragon (Android-based) point of sale (POS) devices per year working with companies like Clover and Square. They also work with Sunmi in China, who make handheld and wireless POS, barcode, and tablet devices.

The retail industry continues to experience a number of trends that are made possible with technology. One of the major trends in retail for sales and marketing is the omnichannel approach. Consumers require experiences that enable in-store, online, by phone, and any other channel to provide a seamless buying and shopping experience. Tools, both software and hardware, have advanced to provide curbside, delivery, same day, and self-checkout. Self-checkout has been boosted by the pandemic, as it allows for consumers to interact less with humans, provide additional safety measure, and to help speed the checkout process. Qualcomm, for example, is using AI software running on hardware to enable “Face Pay” in China…essentially allowing the consumer to be identified, authenticated, and transact, all with the capture of the face image. Vendors Qualcomm worked with for the face pay solution include Arima (display), Clover (POS), Cyberlink (face authentication), Infineon (3D image sensor), pmdtechnologies (3D image sensor), Ordyx (POS Software), and Sunmi, while the technology is powered by Qualcomm’s QCS6125 and SDA660 processors.

In addition to the trends in omnichannel and self-checkout, is the trend of sensor systems.  Art shared sensors are being used to check the temperature of refrigeration (refrigerated shelf and displays) and people (for Covid safety), placed in kiosks for transactional purposes, and even being used for shelf scanning. The B2B (Business to Business) retail channel is also heavily using IoT technology for advancing the customer experience, but for this article we will focus on B2C (Business to Consumer). Qualcomm offers a range of solutions including Wi-Fi cards, modems, servers, smart cameras, and even distributed intelligence (edge, edge AI). They are currently working with more than 14,000 IoT partners and trusted advisors to support end-to-end solutions. Their retail IoT solutions are targeted around on-device AI, computer vision and sensors.

Art shares that retailers are looking to upscale and empower retail employees, while also reducing overall operational costs because of Covid. Outside of the use cases being driven by the pandemic, Art shared a number of additional use cases Qualcomm has been working on with its partners. Intelligence and automation are moving closer to the customer or buyer. There is the trend of accessing real-time information at the shelf edge (Clover point of sale system can be upgraded to now be the access point for electronic shelf information) including advertising and product information. Qualcomm’s Art Miller says retailers can use E shelf labels (SES-imagotag is a partner) and pricing automation to provide improved buying experiences. Outside of digitization of the shelf, other areas of innovation include the areas of delivery and picking efficiencies using robotics (i.e., Orionstar Delivery Robot powered by Qualcomm SDA845 processor) and drones. Art shared one example where a client obtained 30% picking efficiency improvements after using a number of tools part of Qualcomm’s retail portfolio (along with partners).

Art shared that modality, including payment modalities, in the store is changing, where there is increased use of AI and edge appliances, including where Qualcomm makes “dumb” cameras smart. Qualcomm will create a blueprint and then work with retail partners to provide end-to-end solutions for improved buyer experiences and operations. For example, Qualcomm is a chip-side vendor with Elo who makes retail touchscreens for Yum! Brands. Art shared that Qualcomm enables their retail partners and identifies gaps between market offers to make decisions on which OEMs/ODM to partner with, as they indirectly serve retail consumers. Qualcomm maintains a verified 3rd party ecosystem of retail relationships including distributors, design centers, hardware providers, software providers, and test centers. Qualcomm aims to enable the retail sector and its suppliers to keep “reimagining, digitizing and improving retail experiences.”

Learn more about Qualcomm’s Retail offerings here:
https://www.qualcomm.com/products/application/industrial-commercial/retail

How crazy is it that traditional broadband providers are seeing record growth in adding wireless subscribers (MVNO services), while carriers are seeing record growth in broadband subscriber adds (FWA or fixed wireless access aka 5G Home Internet or 5G Business Internet)? Should cable broadband operators work up a reseller agreement and sell fixed wireless access as an MVNO?

The industry is clearly showcasing the stronger trust, energy, and value proposition of wireless overall. We are finally seeing the reach of wireless overtake traditional fiber and wireline GROWTH as the industry matures and 5G delivers connectivity options across business and consumer. Fixed wireless access (FWA) is currently seeing a bit of a battle between Verizon and T-Mobile, while AT&T places its bet on fiber after pulling away from a fixed wireless strategy from 2021. FWA is not new and certainly been around for a while as WISPs (Wireless Internet Service Providers) have been serving rural America with these services for quite some time.

Fixed wireless access or FWA in the most simplest terms provides consumers and business with an alternative or complete replacement to traditional broadband services (DSL, Cable, Fiber, T-1s, etc.). Customers can essentially be up and running with a hardware installation at the home or office (radio/receiver, antenna, cat 5 wiring, and connectivity to your WiFi router, etc.). Of course getting access from a WISP versus a carrier will have differing installations based on the nature of point-to-point and multi-directional access. The service essentially provides broadband over the wireless network or over wireless radios that communicate to the base stations or towers. As microcell, small cell, and mmWave technologies improve and enhance, we will see improved hardware and installation strategies impact overall revenue for the carriers and WISPs offering fixed wireless services.

FWA can be seen as an alternative to wired broadband, but today we are seeing both consumers and businesses look to FWA as a complete replacement to their broadband services (T-Mobile shares in a recent report that their customers are replacing cable). While WISPs generally target rural and remote areas where fiber, cable and DSL is not an option, Verizon and T-Mobile for example are targeting cities and suburban areas, as well as the SMB market. In addition to looking at FWA as a alternative or replacement, customers are also evaluating and implementing fixed wireless to complement or provide additional connectivity options (failover) for their homes or business locations. From a branding perspective you may see the services being called 5G Home Internet or something similar. Outside of Verizon and T-Mobile, US Cellular also provides the service to its customers along with many WISPs. 

While FWA has traditionally been sold to homes and rural areas, today carriers are targeting businesses more than they have in the past, and the SMB sector is a primary target.​ There is an estimated 500K total business FWA subscribers today, with an expectation to grow to over a million very quickly as both Verizon and T-Mobile are adding 100s of thousands business customers each quarter. According to Ericsson's most recent Mobility Report, the global FWA market is expected to reach 300 million by 2028 and be driven my international markets, and more specifically India. They claim we will reach roughly 100 million FWA connections globally by the end of this year.
 
As for the carriers, CompassIntel shares a summary of the key happenings for the top FWA carriers. T-Mobile is currently winning the race and has done a very good job at releasing new FWA business offerings that will provide them with continued runway as they have a very strong customer base of SMBs, who we believe will be more likely to replace their broadband service.

T-Mobile – T-Mobile states they have more than 2M FWA customers, with a goal of 7-8 million FWA customers by 2025. Their most recent quarter net adds totaled 578K and they have experienced continued quarter to quarter growth in 2022. T-Mobile targets both consumers and businesses and recently announced their T-Mobile Business Internet services offering both primary and failover Internet packages. The packages range from unlimited to those based on data ranging from 10GB to 300GB. Their business strategy revolves around a focus on cyclical or temporary businesses, point of sale operations, pop up shops, and hybrid workforces. They will continue to leverage mmWave capacity for enhancements to its coverage and reach. 

Verizon - Verizon offers FWA to both consumers and businesses and their business services aka '5G Business Internet' is available at 2 million locations today, and is scaling to 14-25M locations by 2025. Fierce Wireless states that "Verizon’s 5G FWA service is available to about 30 million homes." Today Verizon shares they serve 1.06M FWA customers and have a target of 4 million to 5 million by the end of 2025. Their most recent quarter experienced additions of 342K net adds in Q3 with an estimated 32% of those adds going to business customers or subscribers. Offerings start at 300Mbps and go to 1-gig while they leverage both millimeter wave (mmWave) spectrum and  C-Band mid-band spectrum for their coverage.

AT&T – AT&T shifted their focus away from FWA from 2021 to focus more on their overall fiber buildout and strategy. Compass Intelligence estimates AT&T serves an estimated 700K FWA subscribers today.

UScellular – US Cellular currently serves around 57K FWA subscribers on 4G, and is focusing on the expansion of 5G FWA over mmWave spectrum in 10 cities. They claim to have 23% annual growth for their FWA services from 2021 to 2022.

To wrap up, pay attention to the advancements in mmWave and small cell equipment and radio hardware solutions. These advancements will help further improve capacity, installation efficiencies, and better serve business quality broadband services that are needed to help close the digital divide and improve connectivity across the globe.
 

On October 20th, a large group of industry analysts joined 5G Americas staff and members to discuss the state of 5G. Neville Ray of T-Mobile, Chair of 5G Americas, kicked off the event after a warm welcome and a setting of the stage by Chris Pearson (President of 5G Americas). Ray stated we are “In the next phase of 5G networks,” and “5G is finally starting to gain real traction.” A wide range of stats were shared along with some important factoids showing we are moving the needle in the Americas. Participating companies included Airspan, Cisco, Qualcomm, Samsung, T-Mobile, AT&T, Ciena, Mavenir, Nokia, Ericsson,Crown Castle, VMware, and Intel.

While the foundational layer in 5G is located in the low band spectrum, mid-band 5G in the United States is now real…..but as all of us know, we need more mid-band spectrum to reach full potential of 5G use cases and applications. Currently, more than 66% of the geographic land mass is covered by 5G, while this same percentage of the population has access to 5G. Having a 5G enabled device is a bit underwhelming, with less than half of the U.S. population having access to a device with a 5G radio. With an investment of more than $100 billion over the last few years, 5G phones and subscriptions reached a total of 140 million, which remains less than half of the North American population. The most significant finding is that 5G is about increased data consumption, as Neville shared we are about 2.5 to 3 times higher data consumption with 5G compared to LTE.

When thinking about the networks and advancements being made, we must remember we will rely on 4G/LTE for quite some time even though 5G networks are continuing to be deployed and improved. There are currently 14 total 5G networks running that enable streaming, gaming, social media and communications, and other business or enterprise-based applications. Outside of all of these data-intensive categories, Neville Ray mentioned for the industry to NOT forget about voice….yes, voice is still important for 5G and the advancements are really all around Voice over NR or New Radio (pronounced Vonar, aka Vo5G/Voice over 5G) (Related News: https://techblog.comsoc.org/2022/06/04/t-mobile-launches-voice-over-5g-nr-using-5g-sa-core-network/).

5G Americas noteworthy trends revolve around the following highlighted areas:

• Fixed Wireless  
• C-V2X
• Network Slicing
• Edge Computing (Check out BusinessEdgeReport.com for more on this topic!)

Fixed wireless access or FWA is being seen as an alternative to wired broadband and Wi-Fi (See Wi-Fi6) connectivity for a number of reasons. In many cases, the WISPs leveraged unlicensed spectrum to reach rural communities who lacked quality broadband, but over the past year the conversation has shifted to enterprise interest. Some believe it to be a complement or to augment existing connectivity options (especially cable). While FWA is creating capacity and new capabilities, especially for business use, additional and new spectrum is coming. FWA will continue to remain an available option for businesses in the US and internationally, but will continue to be squeezed by fiber and funding that may benefit fiber build out (Further Reading: WISPs embrace fiber as they face do or die moment).  

The carriers have been busy when it comes to FWA, especially in terms of their announcements and overall growth. Of course with that comes a bit of a reverse, as the overhype of FWA is now settling. “Verizon Communications…touted the addition of 234,000 fixed wireless access residential customers in the third quarter and another 108,000 FWA subscribers on the business-services side, upping its total FWA base to over 1 million users,” as seen on NextTV. T-Mobile will have their Q3 earnings call tomorrow but as Forbes shared, “T-Mobile has also made a dent in the broadband space, with its fixed wireless broadband offering adding an industry-leading 560,000 new broadband subscribers (last quarter),” while today they have more than 1.5 million FWA subscribers. Ericsson also shared, “UScellular was the first service provider to offer consumers and enterprise Fixed Wireless Access (FWA) services, using 5G extended-range millimeter-wave (mmWave) to target digital divide areas in rural America, reaching coverage of over 5 km.” While the activity for fixed wireless has expanded over the past year, spectrum access and fiber will remain critical factors for continued growth.

Below is a slide that was shared at 5G Americas that highlights some of the overall FWA stats (Source: 5G Americas & Their Members).

In September 2022, Stephanie Atkinson visited the beautiful San Diego campus of Qualcomm. Please enjoy this executive chat with Jeff Lorbeck (SVP and GM, Connected Smart Systems at Qualcomm Technologies, Inc.) and listen to the guru himself share the latest trends in IoT, AI, smart cameras, autonomous vehicles and much more. Learn why and how Qualcomm is advancing the Connected Intelligent Edge!

Related Blogs/Articles:
How Qualcomm is Advancing AI and Internet of Things to Prepare Tomorrow’s Businesses and Cities

Field services and fleet management go hand in hand, while IoT (Internet of Things) continues to provide essential real-time intelligence to improve visibility, safety, and operational efficiencies. Connectivity, tracking, and telematics are at the center of the advancements being made in these industries. When you think about field services, you think many moving parts that need coordination…you think a wide range of logistics synchronization, customer support, delivery operations, and other coordinated activities that are all collectively brought about to make sure products/goods and services are delivered on time, with superior customer service, and with complete accuracy and safety. Field services and operations may include activities such as collecting customer insights, scheduling/dispatching of fleets, bid and estimate calculations, work orders and troubleshooting, and other administrative functions such as billing, accounts receivable, client/customer relations, and more. In addition, some field service teams may also include repair, maintenance, installation, and other services where technicians are required. People, processes, planning, and profit remain the four critical components of field services. The industry continues to move towards a digital transformation journey embracing cloud, software as a service, and IoT.
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On the other side you have fleet operations that may require tracking, safety protocols, management, compliance, and coordination. So many industries rely on fleet operations including public safety, construction, HVAC, energy (oil & gas), shipping/logistics, telecommunications, waste management, public transportation, and just about any industry that has repair/maintenance/technician operations. Once a technician needs to be dispatched or needs to complete a delivery, there are many facets to organizing, coordinating, and tracking assets across the fleet. Tracking may take place around the assets in the vehicle, the fleet vehicles, and the drivers or mobile workforce. The human element remains important as safety and compliance become a top priority for drivers, workers, and technicians.

The innovation taking place across field service and fleet management is driven by technology, and more specifically IoT, smart cameras, GPS tracking, telematics and real-time intelligence garnered through automation (AI, machine learning), sensor systems, edge computing, and software. Moreover, are the platforms and software systems that enable transparency and management, providing visibility across the fleet and field operations. GPS Insight is one such company bringing together field services and fleet management. In January 2022, GPS Insight acquired FieldAware, and CEO Gary Fitzgerald shared,

“Our focus has been on bringing together fleet data and telematics technology with field service management solutions.”

Of course, there are vendors operating in these fields but very few provide a streamlined portfolio of services to serve both field service and fleet operations. GPS Insight continues to have a laser-targeted approach and states,

“Joining forces with FieldAware not only extends our competitive advantage across the field service and fleet management landscape, but also provides new capabilities to transform customer satisfaction into a new standard: customer success.”

Field service and fleet management industries were hampered over the last few years and still grappling with the pandemic impact and supply chain shortages. The U.S. is also facing labor shortages, which further creates constraints for hiring and maintaining worker satisfaction. Profit loss, worker retention, and supply chain issues remain top of mind for many leaders in these sectors. However, labor shortages will push us further into relying on technology, automation, and real-time intelligence to get things done efficiently. Compass Intelligence expects field service and fleet management to remain one of the largest contributors to IoT connections growth, as we increase connectivity and tracking of people, assets, and fleets. IoT is and will continue to be essential to meet these challenges head on and provide real-time intelligence for improved operations and supply chain visibility.

Further Reading:

• GPS Insight & FieldAware Join Forces to Drive Customer Success
• Think Tank Sessions: What Drives Customer Success at Your Organization?
• Four Top Tips to Get the Most out of Your Field Organization
• MESO Case Study

 

In early July, I was honored to have a chat with Megha Daga, Senior Director of Product Management and AI/ML lead for the Internet of Things (IoT) at Qualcomm Technologies, Inc. . As a critical player in AI enablement across the IoT group at Qualcomm, Megha has been crucial in the development of cutting-edge AI solutions used around the world.
 
We dove right into what Qualcomm has been up to as it continues to advance IoT through the different core offerings, partnerships, and cutting-edge solutions that Qualcomm offers. To set the tone of our conversation, we discussed Edge AI.
 
Edge AI is essentially intelligence moving to the data generator, according to Megha. Along with getting data faster, a host of other factors impact Edge AI, including privacy, cost, latency, reliability, and bandwidth. For businesses or enterprises, the simplicity of the technology revolves around business intelligence occurring on the device or close to the device itself to enable IoT.
 
Qualcomm provides a portfolio of hardware technology, but even more exciting is their advancements in software design and embedded processing innovation. The company understands how heterogenous computing makes AI possible and is pushing the envelope to remain competitive in AI and IoT. Some of the stronger vertical markets and industries that Qualcomm is targeting include retail, logistics, energy, utilities, industrial, and robotics.
 
To further advance into AI, Qualcomm launched the Vision AI Development Kit. This Azure IoT Starter kit is a vision AI developer kit for running artificial intelligence models on devices at the intelligent edge.  With Edge AI, data is generated and pushed to the cloud. Legacy devices such as retail payment terminals and other industry specific devices are being digitized and modernized. Hardware or devices can be connected to a box, i.e., edge gateway. Megha shared that Qualcomm is taking metadata and compute to the box, implementing further compute as needed, then sending only the required data back to the cloud. The traditionally “dumb” environment is becoming more intelligent and bringing efficiencies to businesses and operations. Another Qualcomm AI example outside of retail is in logistics, more specifically warehouse operations. Robotics and drones may be used for picking and dropping, reducing overall payloads, and therefore reducing costs.
 
Edge AI and IoT are coming together to minimize compute to the cloud, as the overall costs of sending massive data to the cloud is becoming more cost prohibitive, and a concern for larger enterprises. The issues of privacy, latency, and connectivity again remain important factors. Privacy not only affects consumers, it also impacts businesses and their customers’ experiences. As for latency, think of delivery robots on the street, providing sub-millisecond intelligence and information to enable operations and efficiency so consumers can get food, packages, products delivered (similar to same day delivery).
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Regarding connectivity, especially for operations in remote locations (construction, agriculture), having on-device or near device data intelligence can be critical. Examples Megha mentioned included drones connected to a gateway to enable crop intelligence, construction management, and mining operations.
 
Qualcomm’s portfolio continues to evolve to support AI and Edge AI, with a stronger focus on software. Their hardware and chipsets will continue to be their foundation, as they grow their partnerships with Original Equipment Manufacturers (OEMs). Qualcomm is leading in the areas of enabling AI on traditional CPUs/DPUs or AI on SDKs. Another cutting-edge development includes AI on embedded processing (low power, high performance).
 
According to Megha, a few exciting AI areas that Qualcomm has been innovating around includes drone robots, and camera technology. Taking regular cameras for example and making them intelligent, using technologies such as machine vision and AI running on heterogenous computing to completely disrupt its capabilities. Megha shared that Qualcomm is using hardware accelerators for neural network workloads.  Furthermore, AMR devices (autonomous mobile robots, i.e., Bosch devices) is an area where Qualcomm is developing chipsets and reference designs to further advance delivery. For example, they recently launched the RB6, a high-end chipset with an accelerator card allowing the robot to greatly improve throughput (i.e., delivery robots).
 
As far as software goes, Qualcomm is investing and innovating to provide seamless software across the Qualcomm AI stack. Qualcomm is providing unification for developer building and changes, using Qualcomm Intelligence multimedia SDKs providing authentication and simplification for development and deployment, across multiple verticals. Developers and software tools remain a top priority for Qualcomm. Qualcomm realizes the end-customer (businesses and government) require and need end-to-end solutions and thus continues to build out its IoT partner portfolio (vendors, integrators, industry focused providers) focused on software/applications, platforms, and other solutions
 
I’ll end with a great use case example shared by Megha. The Qualcomm AI Engine runs ML models in IoT devices, such as a security camera that recognizes a family member and activates a smart lock to allow entry. Or an office building that allows employees onto an elevator based on a touchpad. This context showcases the importance of how Qualcomm is advancing AI and IoT to prepare tomorrow’s businesses and cities.
 
For more reading, please check out, “Qualcomm Advances Development of Smarter and Safer Autonomous Robots for Logistics, Industry 4.0, and Urban Aerial Mobility with Next-Generation 5G and AI Robotics Solutions”
 
Written by Stephanie Atkinson, CEO of Compass Intelligence
 

Furthermore, IoT offers predictive analytics so that field service businesses may plan and carry out routine maintenance, reduce wasted travel time, fuel costs, and environmental impact—all without needing a client to make the initial request. Our video telematics camera platforms are amazing cutting-edge devices that do all processing on an edge computing device. They intelligently detect what a driver is experiencing and provide instant feedback to the driver as well as the fleet manager.  The artificial intelligence and machine learning coach a driver and capture the context of what is happening to field technicians on the road.
 
In regard to your company/organization, what are some of the near-term goals you and your team are focused on when it comes to your product portfolio and business solutions, particularly for enterprise and government clients? How do these goals support the scale and roll-out of connected/IoT solutions (including asset tracking/monitoring) and play a role in recent acquisitions or partnerships?
This year, our focus has been on bringing together fleet data and telematics technology with field service management solutions. A major step toward this initiative began in January of 2022 when we acquired FieldAware, the leader in made-for-mobile, cloud-based field service software. This acquisition allows us to offer clients a more robust digital means of managing their service operations—and when that software is paired with GPS tracking or a smart dash cams— it adds a deeper layer of insight so service organizations can also see how their drivers and assets are performing in real-time.  Our FieldAware solution also uses a hub approach model, which allows the software to integrate seamlessly with ERP platforms and other systems our customers already use, as well as other connected/IoT solutions including electronic  logging devices and video telematics.
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We’ve also inked a strategic partnership with a major fleet telematics leader to bring some exciting new products to market in the coming months. It’s too soon to share specifics, but stay tuned.
 
In regard to your clients and prospects, please share some of the key use cases or core applications your clients are focused on to better understand what is driving current and upcoming adoption trends...provide examples of recent projects, how you are solving challenges or problems and providing business value.  Are you seeing any surprising requests or challenges?
The M.E.S.O story is a great example of how pairing telematics data with our field service management solution, FieldAware, can really help an organization grow their business and improve the customer experience. M.E.S.O. used the FieldAware mobile field service hub to build strong partnerships and develop their Uptime-as-a-Service platform to better serve their end customer. This platform has transformed operations, significantly increased efficiencies, and helped improve customer service and success.

M.E.S.O. uses telematics data and IoT monitoring capabilities to collect real-time information about where their customer’s assets are located, the asset’s current health, and how they are being used. The open architecture of the FieldAware service hub then leverages that asset data and provides the core workflow platform to manage all service activities. This solution gives M.E.S.O. account managers access to insights that let them plan and predict the next steps for their customers based on real-world conditions. Through this Uptime-as-a-Service platform, M.E.S.O. can provide its customers with a predictive and proactive solution that reduces downtime, minimizes maintenance and repair expenditures, and extends the equipment lifespan. M.E.S.O. views this capability as core to its business and an essential part of their value proposition.

GPS Insight has been in the fleet management and telematics space for years, but it’s always exciting to hear customer stories about an organization that gets more from the technology than its intended daily use. For instance, our customer in the public sector, Tacoma Public Utilities, was recently able to recover a stolen vehicle using our GPS tracking technology. TPU manages 1400 pieces of equipment, including heavy construction equipment, specially outfitted trucks, and boats. When a fleet pickup truck was discovered missing, TPU went straight to their GPS Insight tracking platform. Due to the mapping, real-time, and history data collected, they knew the truck had been stolen, driven to a hospital, and then parked at a residence. They easily located the vehicle and turned over all their information to the police.

GPS tracking has also helped TPU save taxpayer dollars, improve dispatching, and significantly boost driver safety. And with the increasing energy requirements and plans to incorporate alternative energy-fueled vehicles into its fleet over time, TPU is also using GPS Insight data to generate reports to understand how solutions like electric and hybrid vehicles will impact fleet operations in the future.
 
Please describe some of the most exciting and innovative products/services/solutions you are providing to your clients, and what is on the agenda to build out your portfolio in terms of new products, partnerships, alliances.
At GPS Insight, we are revolutionizing how businesses run both in the field and on the road. We provide critical insights that influence how our economy operates, ensuring safety and sustainability for our customers and their employees across all industries.

Our most innovative products include the AI-enabled, Driveri smart camera and our field service management solution. As I mentioned earlier, our FSM solution has expanded in scope as a result of our recent acquisition of FieldAware, allowing us to serve clients of all sizes–particularly in the mid-enterprise category. When we pair our telematics data with our FSM solution, we can provide service organizations with high-quality analytics and insights that increase productivity and profitability while also allowing them to provide their clients with an exceptional end-to-end experience.
Part of our FSM solution includes our proprietary dispatch software, Smart Scheduler. Smart Scheduler helps ensure that teams and vehicles are where they need to be–when they need to be there–and assists service managers in streamlining essential operations, improving efficiency, and reducing unnecessary costs.

When dispatchers assign jobs manually–that’s when errors happen. Smart Scheduler gives service managers a complete view of the team and tracks arrival times, locations, and supply inventory. So as an example, if your qualified tech is late getting to the job site, Smart Scheduler can help a dispatcher quickly pinpoint and assign a new qualified worker to step in based on their location and expertise.

On the fleet management side, our Driveri smart camera is equipped with AI and edge computing and one of the most cutting-edge dash cams on the market.  Most smart cameras aim to address objectives reactively–Driveri goes a step further by automatically analyzing every minute on the road and only sending alerts for risky driving behaviors, which allows managers to spend more time instructing drivers and less time watching hours of film. Driveri also keeps an eye out for managers by providing clear administrative dashboards that can be used to steer the fleet toward unprecedented levels of safety.

Driveri empowers drivers, too. The app gives users access to driver scores, summarizes overall driving behaviors, enables self-correction and self- management by drivers, and only alerts managers when drivers go beyond certain limits for a range of behaviors. What’s really great about this camera is that it can also detect what drivers are doing right. If a driver slows down to let another car merge, it can see that and award a driver star. This helps drivers see the Driveri camera as less of a tool to spy on them for negative behaviors, and more as a coaching tool that fosters professional development.

Please provide the top 3 trends you are most excited about that will impact the business/enterprise market over the next 5 years.
In the coming years, GPS Insight anticipates widespread adoption of electric and alternative-fuel vehicles across fleet and field service organizations, increased emphasis on environmental and sustainability goals, and greater dependence upon data as a tool to maximize profit and efficiency.  The concept of doing more with less, and with less impact on our environment, are significant drivers that will help shape our product roadmap.
 
Final Word
GPS Insight is the first company to publish a comprehensive, accessible “For Dummies” book on field service management with Wiley publishing. This exciting collaboration in field service management makes the journey to digitization simpler and guarantees that all service organizations, no matter how big or small, know how to use FSM software to achieve their business goals. We wrote this book for operations executives, business owners, and service managers, and this book covers a broad range of topics like how to choose the right solution for your business, extend the impact of your investment, and tips to successfully implement your software. Organizations with a fleet would also be interested in this book if they’re looking for ways to improve their operations. You can download that on our website here

Here are a few recent chats and articles:
● TRAILER TRACKING TIPS TO ADDRESS THEFT - Fleet Equipment
● How will regulations drive digital transformation requirements for field service companies? - Field Service News
● To Clean the Air, Let’s First Green Our Fleets - WorkTruck
● Guard Your Company’s Revenue as Gas Prices Soar - Cleaning & Maintenance Management
● Seven Ways Construction Fleet Managers Can Keep Costs at a Minimum as Gas Prices Soar - Construction Executive
●LOOKING TO STRENGTHEN YOUR LANDSCAPE BUSINESS? START WITH MEASURING THE RIGHT KPIS - Landscape Business
● Will 3G's Farewell Cripple Trucking Fleets? - Supply Chain Brain
● Why telematics should extend from tractor to trailer - Fleet Maintenance
 
Brochures & Resources
● 2022 Fleet Safety Report
● GPS Insight & FieldAware Join Forces to Drive Customer Success
● Think Tank Sessions: What Drives Customer Success at Your Organization?
● GPS Insight & FieldAware: Better Dispatching Equals Better Results
● Tacoma Public Utilities
● MESO Case Study
● 2022 Fleet and Telematics Buyer’s Guide
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For more on GPS Insight, please visit their website at www.gpsinsight.com.