Furthermore, IoT offers predictive analytics so that field service businesses may plan and carry out routine maintenance, reduce wasted travel time, fuel costs, and environmental impact—all without needing a client to make the initial request. Our video telematics camera platforms are amazing cutting-edge devices that do all processing on an edge computing device. They intelligently detect what a driver is experiencing and provide instant feedback to the driver as well as the fleet manager. The artificial intelligence and machine learning coach a driver and capture the context of what is happening to field technicians on the road.
In regard to your company/organization, what are some of the near-term goals you and your team are focused on when it comes to your product portfolio and business solutions, particularly for enterprise and government clients? How do these goals support the scale and roll-out of connected/IoT solutions (including asset tracking/monitoring) and play a role in recent acquisitions or partnerships?
This year, our focus has been on bringing together fleet data and telematics technology with field service management solutions. A major step toward this initiative began in January of 2022 when we acquired FieldAware, the leader in made-for-mobile, cloud-based field service software. This acquisition allows us to offer clients a more robust digital means of managing their service operations—and when that software is paired with GPS tracking or a smart dash cams— it adds a deeper layer of insight so service organizations can also see how their drivers and assets are performing in real-time. Our FieldAware solution also uses a hub approach model, which allows the software to integrate seamlessly with ERP platforms and other systems our customers already use, as well as other connected/IoT solutions including electronic logging devices and video telematics.
We’ve also inked a strategic partnership with a major fleet telematics leader to bring some exciting new products to market in the coming months. It’s too soon to share specifics, but stay tuned.
In regard to your clients and prospects, please share some of the key use cases or core applications your clients are focused on to better understand what is driving current and upcoming adoption trends...provide examples of recent projects, how you are solving challenges or problems and providing business value. Are you seeing any surprising requests or challenges?
The M.E.S.O story is a great example of how pairing telematics data with our field service management solution, FieldAware, can really help an organization grow their business and improve the customer experience. M.E.S.O. used the FieldAware mobile field service hub to build strong partnerships and develop their Uptime-as-a-Service platform to better serve their end customer. This platform has transformed operations, significantly increased efficiencies, and helped improve customer service and success.
M.E.S.O. uses telematics data and IoT monitoring capabilities to collect real-time information about where their customer’s assets are located, the asset’s current health, and how they are being used. The open architecture of the FieldAware service hub then leverages that asset data and provides the core workflow platform to manage all service activities. This solution gives M.E.S.O. account managers access to insights that let them plan and predict the next steps for their customers based on real-world conditions. Through this Uptime-as-a-Service platform, M.E.S.O. can provide its customers with a predictive and proactive solution that reduces downtime, minimizes maintenance and repair expenditures, and extends the equipment lifespan. M.E.S.O. views this capability as core to its business and an essential part of their value proposition.
GPS Insight has been in the fleet management and telematics space for years, but it’s always exciting to hear customer stories about an organization that gets more from the technology than its intended daily use. For instance, our customer in the public sector, Tacoma Public Utilities, was recently able to recover a stolen vehicle using our GPS tracking technology. TPU manages 1400 pieces of equipment, including heavy construction equipment, specially outfitted trucks, and boats. When a fleet pickup truck was discovered missing, TPU went straight to their GPS Insight tracking platform. Due to the mapping, real-time, and history data collected, they knew the truck had been stolen, driven to a hospital, and then parked at a residence. They easily located the vehicle and turned over all their information to the police.
GPS tracking has also helped TPU save taxpayer dollars, improve dispatching, and significantly boost driver safety. And with the increasing energy requirements and plans to incorporate alternative energy-fueled vehicles into its fleet over time, TPU is also using GPS Insight data to generate reports to understand how solutions like electric and hybrid vehicles will impact fleet operations in the future.
Please describe some of the most exciting and innovative products/services/solutions you are providing to your clients, and what is on the agenda to build out your portfolio in terms of new products, partnerships, alliances.
At GPS Insight, we are revolutionizing how businesses run both in the field and on the road. We provide critical insights that influence how our economy operates, ensuring safety and sustainability for our customers and their employees across all industries.
Our most innovative products include the AI-enabled, Driveri smart camera and our field service management solution. As I mentioned earlier, our FSM solution has expanded in scope as a result of our recent acquisition of FieldAware, allowing us to serve clients of all sizes–particularly in the mid-enterprise category. When we pair our telematics data with our FSM solution, we can provide service organizations with high-quality analytics and insights that increase productivity and profitability while also allowing them to provide their clients with an exceptional end-to-end experience.
Part of our FSM solution includes our proprietary dispatch software, Smart Scheduler. Smart Scheduler helps ensure that teams and vehicles are where they need to be–when they need to be there–and assists service managers in streamlining essential operations, improving efficiency, and reducing unnecessary costs.
When dispatchers assign jobs manually–that’s when errors happen. Smart Scheduler gives service managers a complete view of the team and tracks arrival times, locations, and supply inventory. So as an example, if your qualified tech is late getting to the job site, Smart Scheduler can help a dispatcher quickly pinpoint and assign a new qualified worker to step in based on their location and expertise.
On the fleet management side, our Driveri smart camera is equipped with AI and edge computing and one of the most cutting-edge dash cams on the market. Most smart cameras aim to address objectives reactively–Driveri goes a step further by automatically analyzing every minute on the road and only sending alerts for risky driving behaviors, which allows managers to spend more time instructing drivers and less time watching hours of film. Driveri also keeps an eye out for managers by providing clear administrative dashboards that can be used to steer the fleet toward unprecedented levels of safety.
Driveri empowers drivers, too. The app gives users access to driver scores, summarizes overall driving behaviors, enables self-correction and self- management by drivers, and only alerts managers when drivers go beyond certain limits for a range of behaviors. What’s really great about this camera is that it can also detect what drivers are doing right. If a driver slows down to let another car merge, it can see that and award a driver star. This helps drivers see the Driveri camera as less of a tool to spy on them for negative behaviors, and more as a coaching tool that fosters professional development.
Please provide the top 3 trends you are most excited about that will impact the business/enterprise market over the next 5 years.
In the coming years, GPS Insight anticipates widespread adoption of electric and alternative-fuel vehicles across fleet and field service organizations, increased emphasis on environmental and sustainability goals, and greater dependence upon data as a tool to maximize profit and efficiency. The concept of doing more with less, and with less impact on our environment, are significant drivers that will help shape our product roadmap.
GPS Insight is the first company to publish a comprehensive, accessible “For Dummies” book on field service management with Wiley publishing. This exciting collaboration in field service management makes the journey to digitization simpler and guarantees that all service organizations, no matter how big or small, know how to use FSM software to achieve their business goals. We wrote this book for operations executives, business owners, and service managers, and this book covers a broad range of topics like how to choose the right solution for your business, extend the impact of your investment, and tips to successfully implement your software. Organizations with a fleet would also be interested in this book if they’re looking for ways to improve their operations. You can download that on our website here
Here are a few recent chats and articles:
● TRAILER TRACKING TIPS TO ADDRESS THEFT - Fleet Equipment
● How will regulations drive digital transformation requirements for field service companies? - Field Service News
● To Clean the Air, Let’s First Green Our Fleets - WorkTruck
● Guard Your Company’s Revenue as Gas Prices Soar - Cleaning & Maintenance Management
● Seven Ways Construction Fleet Managers Can Keep Costs at a Minimum as Gas Prices Soar - Construction Executive
●LOOKING TO STRENGTHEN YOUR LANDSCAPE BUSINESS? START WITH MEASURING THE RIGHT KPIS - Landscape Business
● Will 3G's Farewell Cripple Trucking Fleets? - Supply Chain Brain
● Why telematics should extend from tractor to trailer - Fleet Maintenance
Brochures & Resources
● 2022 Fleet Safety Report
● GPS Insight & FieldAware Join Forces to Drive Customer Success
● Think Tank Sessions: What Drives Customer Success at Your Organization?
● GPS Insight & FieldAware: Better Dispatching Equals Better Results
● Tacoma Public Utilities
● MESO Case Study
● 2022 Fleet and Telematics Buyer’s Guide
For more on GPS Insight, please visit their website at www.gpsinsight.com.
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