Businesses across varying sizes and industries are at different stages of moving from the left side of this diagram to the right, but we can say most businesses are progressively moving to the right. Historically, businesses have focused primarily on closed, static systems and leaned primarily around legacy systems and software including a focus on data being informational. Business work activities were much more labor and people intensive and driven respectively. Now we are entering into a phase of open businesses leveraging data for real-time intelligence and actions, along with leaning on technology including mobile, IoT, and edge computing. This advanced stage of business transformation is more connected than ever, and mobile is the primary foundation of this transformation.
Small and large businesses are mobile and portable, as we work, sell, and serve clients from anywhere and at sometimes at any time. These past few years have shown how important mobile is as our employees work from home or anywhere (and many will stay working from home), AND we seek to automate mundane work activities, and build intelligent operations while providing digital and virtual customer experiences. Mobile technology including mobile devices and services again sits at the foundation of the mobile economy. Employees continue to seek work-life balance and prefer to work around their children’s schedules, family activities, wellness routines, and much more AND mobile is the only technology to fill this need.
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