Compass Intelligence, LLC
COMPASS INTELLIGENCE
  • Home
  • Services
    • Awards & Honors
    • Research Reports
    • Advisory Services
    • A-List Index >
      • A-List Index in AI Chipset
      • Fleet Tracking Index A-List Index
      • A-List Index in Asset Tracking
      • A-List Index in Smart Cities
      • Enterprise Blockchain A-List Index
      • Mobile Cloud A-List Index
      • Mobile Application Index A-List Index
    • Survey Research
    • Tracker Research
    • Event Services
    • Marketing Support
  • Research
  • Media
    • Blog
    • Press Releases
    • Webcasts & Videos
    • In the News
    • Newsletter Signup
  • About
    • Event Calendar
    • Partners & Associations
  • Home
  • Services
    • Awards & Honors
    • Research Reports
    • Advisory Services
    • A-List Index >
      • A-List Index in AI Chipset
      • Fleet Tracking Index A-List Index
      • A-List Index in Asset Tracking
      • A-List Index in Smart Cities
      • Enterprise Blockchain A-List Index
      • Mobile Cloud A-List Index
      • Mobile Application Index A-List Index
    • Survey Research
    • Tracker Research
    • Event Services
    • Marketing Support
  • Research
  • Media
    • Blog
    • Press Releases
    • Webcasts & Videos
    • In the News
    • Newsletter Signup
  • About
    • Event Calendar
    • Partners & Associations

INside Mobile Blog

Consumers Lose Control Over Mobile Calling

6/22/2017

 
This morning, a final ruling took place on the Reyes v. Lincoln Automotive Financial Services case from the Second Circuit. Essentially consumers who have previously opted in to receiving calls from retailers, financial institutions, banks, hospitals and others do not have the right to revoke that opt-in, ouch!

Eric Troutman is a partner at the international law firm Dorsey & Whitney had a few comments regarding this late-breaking decision. "The Second Circuit Court of Appeal held today that contractual consent provisions found in consumer contracts cannot be revoked. This means that once consumers agree to receive phone calls from retailers, banks and finance companies via their acceptance of a consumer contract they cannot stop automated calls," Troutman says. "Most consumer contracts already include those provisions because the TCPA (Telephone Consumer Protection Act) requires express consent before a cell phone can be called with automated technology," Troutman says. 
​

 "So called “revocation” TCPA lawsuits have been very popular with the Plaintiff’s bar. In those suits a consumer sues a caller claiming that he or she had asked the calls to stop but they continued. Now that the Second Circuit Court of Appeal has found that contractual consent provisions cannot be revoked, more banks, retailers, hospitals, and even social media companies will use these provisions to assure that they can timely contact their customers on their cell phone using automated technologies. The consumer will not be able to avoid those calls by simply asking for the calls to stop, as had previously been the case.," Troutman says. 
Ryan link
6/29/2017 08:48:56 pm

Stop Trying to Delight Your Customers. According to conventional wisdom, customers are more loyal to firms that go above and beyond. But our research shows that exceeding their expectations during service interactions (for example, by offering a refund, a free product, or a free service such as expedited shipping) makes customers only marginally more loyal than simply meeting their needs.

John link
7/26/2017 12:44:27 am

In our country, we rarely receive these automated calls but I don't find them annoying unless I'm receiving calls for three times every week. It's quite hard to adapt to such telecom changes.


Comments are closed.

    Inside Mobile

    Covering hot topics in the industry, new research, trends, and event coverage.

    Newsletter Signup
    For Email Newsletters you can trust.
    Picture

    Categories

    All
    5G
    AI
    Asset Tracking
    Autonomous
    B2B
    Big Data
    Blockchain
    Broadband
    Cable MSO
    CIO
    Connected Car/Vehicle
    Devices
    Edge Computing
    Events
    Fleet Tracking
    Internet
    Internet Of Things
    IoT
    M2M
    Mobile
    Public Safety
    Security
    Smart Cities
    Wireless

    RSS Feed

Sign up

Sign up for access to monthly newsletters, latest research, recent blogs, and more.

© 2021 Compass Intelligence, LLC. All Rights Reserved. 

Compass Intelligence, LLC
8055 State Highway 173 N
​Bandera, TX 78003


​www.compassintel.com
Picture

Contact Us 
+1 (830) 796-4498

Privacy Policy