Here are recommendations for kick-starting your technology planning and automating your operations and workforce.
The first quarter has ended, but your company has yet to get its arms around how to leverage technology to compete, remain in business and improve the customer experience. Let's explore some key recommendations that all businesses should be considering as they embark on the ever-changing business technology landscape.
Here are five ways to kick-start your thinking, along with recommendations to help you automate your company operations and workforce.
1. Technology planningTechnology plans should focus on at least these three core areas: customers, workforce and operations.
Customers always come first and, of course, some technology areas will definitely overlap (i.e. operations and customers). While you are preparing or evaluating your core technology or IT budget, you must lead with the "why" and the "who" first, making sure you are covering all of your technology bases.
Customer technology may include online and in-store systems, through partners and third parties, and through distributors or wholesale. Each technology path through these channels must be explored in depth: What is working? What isn't? What can be automated? What can be improved? And how does this impact the customer experience (CX)?
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