🎯 EXCITING NEWS!
Together with neXt Curve, Mind Commerce, and Compass Intelligence, we launch -THE 2021 MULTI-CLIENT BUSINESS EDGE SURVEY-
Now is your chance to grab this opportunity (SPONSOR the research) to probe the market, augment your upcoming plans and strategy for Q4 2021 and 2022. Edge computing, edge analytics, and business data intelligence is the future of software, as a Service, automation, and business acceleration and more importantly, the continued road to business and digital transformation. (survey of both end-users and business decision-makers)
What is a MULTI-CLIENT survey? - Vendor Sponsors (more than one) will grab the opportunity to provide questions and input to the upcoming survey, get full reports, executive level presentation of results, beautiful and engaging charting and results, and collaborate with the brightest consultants to take these insights and put them into action for your marketing, sales, product development, channel, and portfolio plans. See results by industry, by size of business, by title, and other criteria. A chance to invest at a smaller scale but reap the benefits of a wealth of market intelligence to move your business towards REAL financial rewards.
To learn more about sponsor packages, contact one of us directly Leonard Lee, Gerry Christensen, and Stephanie Atkinson. *Special pricing to include startups to global companies.
You may also email me directly at firstname.lastname@example.org
#edgecomputing #edgecloud #edgecompute #edgenetworking #edgeanalytics #edgetocloud #edgeai #edgeIoT #edgeofnetwork #edgeintelligence #iot #iiot #industrial #business #enterprise #digitaltransformation #businesstransformation #multiclient #survey
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As we gear up to update our Q1 numbers for B2B Wireless subscriber data (business wireless), we will share some insights on how the top three carriers ended their year in 2020. For this, we focus on just the business market including corporate liable (company gets and pays the bill) and business individually liable (employee gets partially or fully reimbursed, use of phone 50% or more of the time for business purposes) subscribers. But before we do that, let's take a look at the postpaid subscriber dip (shown above) the market experienced in 2020, driven by a complete halt on IT and tech spending due to the pandemic and COVID-19 impact. Postpaid subscribers for the top 3 reached roughly 275 million by the end of 2020. At the same time, in Q1 of 2020, the T-Mobile/Sprint merger was also finalized and Q2 began the recording of the NEW company with consolidated subscriber numbers.
Each carrier has its strength in the business sector, and the fight is on in 2021 as T-Mobile takes direct charge at being the "underdog" and is expected to push the "un-carrier" move in the B2B sector. Verizon has dominated enterprise and government subscribers for decades, but experienced a very rough 1st half of 2020 and in fact ended the year with only a 43.2% share of all business subscribers, yet still very respectable. AT&T has found strength in its FirstNet client base and has garnered power in the federal sector, where Verizon traditionally dominated. AT&T experienced more of a roller-coaster of up and downs on their quarterly business wireless subscriber numbers, and ended the year with about 53K business subscribers (corporate liable and business individually liable). T-Mobile continues to push through and push up market (mid-sized and enterprise sized companies), where it traditionally found its base in the very small business and SOHO sector of the U.S. business market. At the end of 2020, T-Mobile (after the merger with Sprint) reached a 13.4% market share in just the Corporate Liable market alone.
Corporate Liable is where you get to the nitty gritty, as this is where loyalty, discounting, customer experience, and business relationships lie (including recurring revenue). As the mobility and work-from-home characteristics of customers witnessed in 2020 and into 2021, businesses will need to rethink their CL policies, preferred brands and carriers, and reimbursement structures as many employees are using personal devices for work purposes. As with corporate liable accounts, your company or organization pays for your bill and they may even provide you with a discount or partially reimburse you for the device itself.
Compass Intelligence expects the rest of 2021 to see continued competition in the CL space, as T-Mobile pushes the "un-carrier" business narrative even further into larger corporate accounts and will seek to steal Small Business share away from the other two. In addition, Compass Intelligence will continue to watch the market closely as changes in budget, priorities, and reimbursement for employee technology is impacted in 2021. At the end of 2020, corporate liable subscribers reached 54 million, while total business subscribers reached roughly 144 million in the U.S.
Compass Intelligence has a complete BUSINESS WIRELESS tracker that our clients access and we break apart or segment the data by a number of ways for our carrier and OEM/handset clients:
Please check out Stephanie Atkinson's latest commentary, highlights, and personal remarks regarding the 2021 Consumer Electronics Show (#CES2021) held virtually.
Hello 2021, BYE BYE 2020!
About a year ago I shared my predictions around 2020, but never even imagined what we would be going through in terms of disruption, covid-19 impact, and just a whirlwind of uncertainties across business of all sizes felt in 2020. I did mention last year that we would see 2020 as the year of '5G and The Edge' and that definitely was the case as we saw IoT solutions rely on edge computing to further real-time data intelligence and analytics needed for critical business applications and real-time intelligence for business operations.
As we push into 2021, below are a list of my top 5 predictions:
Just as in 2020, we will continue to see the realization of 5G use cases in the support of greenfield projects and in areas where hard-wired infrastructure is either time-consuming or cost prohibitive. 5G use cases become real as we see live deployments in and around IoT deployment and in the support of remote operations i.e. oilfield, hazmat, rural, industrial. Lastly, this year will see technologies and solutions coming together...think IoT, AI, machine learning, edge computing. As partnerships were a strong force in 2020, these partnerships will continue to work together to roll-out more comprehensive solutions that resonate with businesses.
Check out our recent IoT Coffee Talk below, where the IoT Coffee Talk team reflect on 2020 and discuss/share what's to come in 2021. Thanks Leonard Lee for holding us down and Rob Tiffany for having perfect attendance :) Thanks to Marc for bringing the brain and international flare. Thanks to David for keeping it real and sharing the industrial perspective. Thanks to Rick for speaking truth even when it hurts!
A week ago, I sat down virtually with Brandon Branham, Chief Technology Officer and Assistant City Manager of Peachtree Corners (PTC, one of the first cities in the United States powered by real-world smart city infrastructure, which also features ‘Curiosity Lab at Peachtree Corners’) to get an update on all of the progress being made in making the city smarter, more interactive, and inviting to technology innovators around the globe. Peachtree Corners launched an innovative living smart city lab about 1 year back that leverages autonomous technology, IoT, AI, machine learning, edge computing, virtual reality, and other advanced technologies to advance city operations, mobility, and introduce economic development.
Some of the more interesting key facts about PTC include the following:
Below is a video that will showcase some of the advancements being made at PTC and within Curiosity Labs.
Living Lab of today brings to life technology of tomorrow from Tytan Pictures on Vimeo.
The innovation being embraced at PTC comes with the value it is placing in partnerships, leading technology company initiatives, and the live testing environment it provides to tech companies, OEMs, and startups around the globe. They currently have roughly 10 vendors with 15 different device types generating data across their network across around 15 or so different software systems. On the embracing of global companies, it is also working with a Tel Aviv company called IPgallery, that brings together city insights and intelligence using a real-time AI data platform that provides visualization (visual map) across PTC to monitor, analyze and secure all IoT devices across the ecosystem, buses, cameras, applications, etc. In addition, traffic flow and pattern data are being collected to adjust and make real-time rerouting decisions to improve public transportation.
PTC recently announced a partnership with Bosch, where they are implementing a sensor connected intersection and intelligent traffic management system to capture video including vehicle identification, vehicle recognition of objects (car, bus, scooters with drivers or without, pedestrians, etc. using machine vision). This partnership will allow real-time adjustments to traffic signaling, share the flow of traffic activity, and identify the type of vehicle in that flow for improved traffic management. PTC's Curiosity Lab will allow for a living city environment for Bosch to leverage its leading edge solution within a live, real municipality.
A few other projects on the horizon include the following:
All of these activities would not be anywhere without the public-private partnerships (3Ps) in place. PTC has a process to test in their live environment, receive funding from 3rd parties or commercial entities (for some projects), decide on whether the project is scalable, and then the city decides and will invest as needed. This is a prime example of how business and government can and should work together to advance the smart city vision.
On a final note, below is a list of key differentiators that enable PTC be the groundbreaking innovator in smart city solutions:
Some of you are trickling back into work, venturing out into the city or to restaurants, and rethinking ways you go about interfacing, touching, and interacting. As such, Compass Intelligence has been thinking about technology and some of the existing solutions that are already available today to help mitigate risk, reduce virus exposure, limit touching, and improving clean and virus-free air. As we seek out touchless and safe solutions, below is a short list of technologies to help support in removing risk and helping us with safe alternatives:
Last week Stephanie had a briefing with Ken Herron, the CMO at UIB. We discussed many of these solutions above and how UIB is combining the use of WhatsApp (WhatsApp Business Account, WAPA), their own Unified AI® platform, and Chatbots or other technology to support in removing risk and supporting touchless and contactless operations. Ken shares, "UIB created the world's first and leading conversational AI platform with cognitive IoT capabilities — UnificationEngine®. It facilitates frictionless onboarding and seamless communications between humans, IT systems, and machines, such as connected appliances (smart homes), smart cities and smart factories (Industry 4.0)." We discussed the world we live in today where COVID-19 has spurred the number of use cases to embrace touchless and contactless solutions. The power of IoT, AI, and robotics come together to enable many industries to provide safer services to customers from home or even in-person experiences.
Below is a video Ken shared, that walks you through the use of conversational AI and other use cases. One of which is how UIB combined conversational AI, picture sharing, and simple text communications for setting up post-sale warranties for Samsung products.
Another area for mitigating risk is in air quality or creating safe environments for offices, buildings, and facilities. Last month, I spoke with Anthony Veri of Integrated Network Concepts and we discussed the trend of UVC Lighting along with the impact to cities (more specifically city owned buildings and offices). My own father is in the commercial HVAC industry, so this was a topic of interest. As some businesses open up, they will seek out daily cleaning and sanitizing of work surfaces, but what about the use of the HVAC system to sanitize using germacidal UV light or ultraviolet lights. UVC Lighting is known to kill the coronavirus by up to 99% (this has not been validated by Compass Intelligence), but is not safe for humans or animals while working (according to studies). Companies who offer this recommend safety protocols and administering the cleaning when no one is in the office (middle of the night) but companies have to validate no one is in the office (and there are tech solutions for that). Four interesting companies working in this space that Anthony shared and Compass Intelligence identified include:
Before you move forward, always do your homework, as there is more to learn about this virus and the solutions available all come with positives and negatives. Contact Compass Intelligence today to explore other technology topics or to explore our research.
Welcome to IoT Coffee Talk where we have a chat about all things IoT over a cup of coffee or two with some of the industry's leading business minds, thought leaders and technologists in a totally unscripted, organic format. On this week's episode Rob Tiffany (Ericsson), David Vasquez (Verizon), Marc Pous (thethings.io), Stephanie Atkinson (Compass Intelligence), Rick Bullotta (IoT Guru) and Leonard Lee (neXt Curve) talk about IoT business models. This was a really multi-dimensional discussion that showcases how complex this topic really is and the many layers that need to be peeled back.
Be sure to follow us on twitter at https://twitter.com/IoTCoffeeTalk and subscribe on YouTube at iotcoffeetalk.com.
New logo and new topic! Episode 3 of #IoTCoffeeTalk explores the impact the current economic and Covid-19 environment will have on cities, city projects, and smart city advancement. A quick summary is cities will need to lead with a citizen-first approach or citizen centricity, as priorities shift, budgets fall short, and city leaders focus on safety, health, and community. Join the conversation on LinkedIn or click on IoTCoffeeTalk.com to watch all the episodes. #smartcities #smartcity
Take a listen to Episode 2 of #IoTCoffeeTalk where we dive into the challenges, experiences, and latest on #IoTstartups. Please be sure to follow IoTCoffeeTalk.com (our Youtube channel) and join our LinkedIn Group as well. We currently have episodes on digital twins, smart cities, IoT startups, and much more.
Slowly businesses are opening up and that means your company, big and small should be thinking about your plan to safely practice and operate. Today, I attended a webinar by my accounting firm, Weaver.com and want to share bits of wisdom and notes I took away from the 30 minutes I was able to attend.
5 Tips to Prepare and Plan
Making a Plan
Businesses of all sizes that have an office space or outside location of the home should prepare for their comeback. A plan should be in place. The plan should cover things you are doing for your employees to keep them safe, mitigation in case someone does get sick, and plans to keep clients or customers safe and also feel secure. A few things that should be included in your plan:
Publish and Share the Plan
Along with coming up with a plan that also might be specific to your industry and your business, comes the need to publish, put signage out, coordinate with HR and Security and Check-In Desk, and sharing. Informing your employees about work from home and in-building protocols, rules, and compliance orders are an important part of keeping your office or business safe and minimizing exposure or spreading of COVID-19. Sharing may take many forms including email, posting to human resource shared document locations, putting up signage at the front entrance or door or strategic locations in a factory or shipping area for example, and also making clients or customers aware upon physical entrance to your office or building. These may include visitor rules or requirements like wearing masks or using hand sanitizer. In addition, you may want to make it easy for your customers by supplying the masks.
With opening up comes new rules, policies, protocols, operational changes, and compliance requirements. If you require an update to your Employee Handbook or OSHA related safety documents, then an expedited process to get the information updated and download documents from the CDC or other government websites may be in order. If you have changes to sick policies, childcare, new restrictions or reporting requirements, then updating your policy documents will be helpful to employees ensure safety is remaining a priority. In addition, if your industry is health or wellness related, forms and building policies may be shared through text, email, website, etc as they set appointments, schedule visits, etc. Patients and clients/customers will have a higher level of expectations around cleanliness, disinfecting, and supplied like masks and hand sanitizing stations. These are all things to think about as you update your employee and customer policies. You may also want to consider limiting or closing down waiting areas, staging areas, common areas and other places where exposure might be higher.
Put up Signage and Share Reminders
Think about putting up signage and notices to help your employees keep a safe working environment. The same thing goes for customers or patients. Make sure the signs or notices are accessible (for wheelchair, deaf, blind, etc.) or have other means to communicate to support those with disabilities. It also might be beneficial to do periodic reminders or check-ins with your employees, your team, and include information for clients in newsletters or email campaigns. Retail establishments may want to post requirements like wearing masks and other changes very clearly on their front door or other outdoor signage. If you have digital displays or signage, those may be other platforms to share information and update. Sharing any information about changes or requirements may also be helpful to share on your company's or business' social media pages.
We are very much in a 'learn as you go' environment, so be sure to make adjustments as you go and find ways to improve your business safety, including workspaces and work environment. If you plan accordingly and are transparent around the changes and ongoing safety protocols, you should provide your employees and customers with a higher level of trust and comfort as they frequent your establishment or visit your offices. Pay attention to OSHA, CDC, other federal, state and local guidelines and prepare as much as you can along with making improvements as you go.
Written by Stephanie Atkinson
Covering hot topics in the industry, new research, trends, and event coverage.