Some of you are trickling back into work, venturing out into the city or to restaurants, and rethinking ways you go about interfacing, touching, and interacting. As such, Compass Intelligence has been thinking about technology and some of the existing solutions that are already available today to help mitigate risk, reduce virus exposure, limit touching, and improving clean and virus-free air. As we seek out touchless and safe solutions, below is a short list of technologies to help support in removing risk and helping us with safe alternatives:
Last week Stephanie had a briefing with Ken Herron, the CMO at UIB. We discussed many of these solutions above and how UIB is combining the use of WhatsApp (WhatsApp Business Account, WAPA), their own Unified AI® platform, and Chatbots or other technology to support in removing risk and supporting touchless and contactless operations. Ken shares, "UIB created the world's first and leading conversational AI platform with cognitive IoT capabilities — UnificationEngine®. It facilitates frictionless onboarding and seamless communications between humans, IT systems, and machines, such as connected appliances (smart homes), smart cities and smart factories (Industry 4.0)." We discussed the world we live in today where COVID-19 has spurred the number of use cases to embrace touchless and contactless solutions. The power of IoT, AI, and robotics come together to enable many industries to provide safer services to customers from home or even in-person experiences.
Below is a video Ken shared, that walks you through the use of conversational AI and other use cases. One of which is how UIB combined conversational AI, picture sharing, and simple text communications for setting up post-sale warranties for Samsung products.
Another area for mitigating risk is in air quality or creating safe environments for offices, buildings, and facilities. Last month, I spoke with Anthony Veri of Integrated Network Concepts and we discussed the trend of UVC Lighting along with the impact to cities (more specifically city owned buildings and offices). My own father is in the commercial HVAC industry, so this was a topic of interest. As some businesses open up, they will seek out daily cleaning and sanitizing of work surfaces, but what about the use of the HVAC system to sanitize using germacidal UV light or ultraviolet lights. UVC Lighting is known to kill the coronavirus by up to 99% (this has not been validated by Compass Intelligence), but is not safe for humans or animals while working (according to studies). Companies who offer this recommend safety protocols and administering the cleaning when no one is in the office (middle of the night) but companies have to validate no one is in the office (and there are tech solutions for that). Four interesting companies working in this space that Anthony shared and Compass Intelligence identified include:
Before you move forward, always do your homework, as there is more to learn about this virus and the solutions available all come with positives and negatives. Contact Compass Intelligence today to explore other technology topics or to explore our research.
Welcome to IoT Coffee Talk where we have a chat about all things IoT over a cup of coffee or two with some of the industry's leading business minds, thought leaders and technologists in a totally unscripted, organic format. On this week's episode Rob Tiffany (Ericsson), David Vasquez (Verizon), Marc Pous (thethings.io), Stephanie Atkinson (Compass Intelligence), Rick Bullotta (IoT Guru) and Leonard Lee (neXt Curve) talk about IoT business models. This was a really multi-dimensional discussion that showcases how complex this topic really is and the many layers that need to be peeled back.
Be sure to follow us on twitter at https://twitter.com/IoTCoffeeTalk and subscribe on YouTube at iotcoffeetalk.com.
New logo and new topic! Episode 3 of #IoTCoffeeTalk explores the impact the current economic and Covid-19 environment will have on cities, city projects, and smart city advancement. A quick summary is cities will need to lead with a citizen-first approach or citizen centricity, as priorities shift, budgets fall short, and city leaders focus on safety, health, and community. Join the conversation on LinkedIn or click on IoTCoffeeTalk.com to watch all the episodes. #smartcities #smartcity
Take a listen to Episode 2 of #IoTCoffeeTalk where we dive into the challenges, experiences, and latest on #IoTstartups. Please be sure to follow IoTCoffeeTalk.com (our Youtube channel) and join our LinkedIn Group as well. We currently have episodes on digital twins, smart cities, IoT startups, and much more.
Slowly businesses are opening up and that means your company, big and small should be thinking about your plan to safely practice and operate. Today, I attended a webinar by my accounting firm, Weaver.com and want to share bits of wisdom and notes I took away from the 30 minutes I was able to attend.
5 Tips to Prepare and Plan
Making a Plan
Businesses of all sizes that have an office space or outside location of the home should prepare for their comeback. A plan should be in place. The plan should cover things you are doing for your employees to keep them safe, mitigation in case someone does get sick, and plans to keep clients or customers safe and also feel secure. A few things that should be included in your plan:
Publish and Share the Plan
Along with coming up with a plan that also might be specific to your industry and your business, comes the need to publish, put signage out, coordinate with HR and Security and Check-In Desk, and sharing. Informing your employees about work from home and in-building protocols, rules, and compliance orders are an important part of keeping your office or business safe and minimizing exposure or spreading of COVID-19. Sharing may take many forms including email, posting to human resource shared document locations, putting up signage at the front entrance or door or strategic locations in a factory or shipping area for example, and also making clients or customers aware upon physical entrance to your office or building. These may include visitor rules or requirements like wearing masks or using hand sanitizer. In addition, you may want to make it easy for your customers by supplying the masks.
With opening up comes new rules, policies, protocols, operational changes, and compliance requirements. If you require an update to your Employee Handbook or OSHA related safety documents, then an expedited process to get the information updated and download documents from the CDC or other government websites may be in order. If you have changes to sick policies, childcare, new restrictions or reporting requirements, then updating your policy documents will be helpful to employees ensure safety is remaining a priority. In addition, if your industry is health or wellness related, forms and building policies may be shared through text, email, website, etc as they set appointments, schedule visits, etc. Patients and clients/customers will have a higher level of expectations around cleanliness, disinfecting, and supplied like masks and hand sanitizing stations. These are all things to think about as you update your employee and customer policies. You may also want to consider limiting or closing down waiting areas, staging areas, common areas and other places where exposure might be higher.
Put up Signage and Share Reminders
Think about putting up signage and notices to help your employees keep a safe working environment. The same thing goes for customers or patients. Make sure the signs or notices are accessible (for wheelchair, deaf, blind, etc.) or have other means to communicate to support those with disabilities. It also might be beneficial to do periodic reminders or check-ins with your employees, your team, and include information for clients in newsletters or email campaigns. Retail establishments may want to post requirements like wearing masks and other changes very clearly on their front door or other outdoor signage. If you have digital displays or signage, those may be other platforms to share information and update. Sharing any information about changes or requirements may also be helpful to share on your company's or business' social media pages.
We are very much in a 'learn as you go' environment, so be sure to make adjustments as you go and find ways to improve your business safety, including workspaces and work environment. If you plan accordingly and are transparent around the changes and ongoing safety protocols, you should provide your employees and customers with a higher level of trust and comfort as they frequent your establishment or visit your offices. Pay attention to OSHA, CDC, other federal, state and local guidelines and prepare as much as you can along with making improvements as you go.
Written by Stephanie Atkinson
It is now the norm and you as a business owner, manager, worker, manager, etc, must embrace the best of the best work from home tools to keep your business, your company, and the economy going. I want to share a few tips and tools based on my own experience, research, and technology learnings, as I have been working from home (#WFH) for more than 18 years. I understand not all job roles can be transitioned to a remote workforce, but for companies getting started, these tips might be the most helpful for you.
Choose your Security (Mobile, Online, eCommerce)
Whether you are using smartphones, tablets, or company provided/personal computers, you need to adhere to very strict security requirements for work activities. Make sure your Internet, Computer, and Phone security software is live, up to date, and activated. If you can, make sure to use a secure VPN connection when accessing corporate assets, files, and systems. If you fail here and allow employees to just use ANY device they have at home, then you are opening yourself up to massive vulnerabilities that you can bet will have hackers ready to grab and disrupt what they can.
Corporate Access and Corporate Liable Equipment and Devices
If you have to issue corporate liable or corporate provided devices, computing, smartphones, or other devices, please make sure to work with your technology partners to understand what might be included in the packages including troubleshooting, customer services, security, backup, software updating, etc. If you believe your industry or company will require employees to work from home for more than 60 days, then you might need to consider issuing company provided devices and equipment to better control and manage corporate assets, work activities, and of course security. If you do not have a budget to do this, then you might be able to at least invest in VPN services or mobile/IT security services to better protect your employees and company assets. Providers you might want to check into include Norton, McAfee, Samsung Knox, and Lookout.
Digital Communications (Messaging, Doc Sharing, Videoconferencing)
So many great options for communicating with your co-workers, your team, your partners, etc. Here are a list of tools that might be useful for your business:
Sales and Marketing Shift - Moving to Pure Digital for Now
As we see conferences and live events get cancelled or postponed, as well as cancel face-to-face sales calls, we must seek new ways to reach out to clients, partners, and ecosystem players in a purely digital and online manner. If you need to ramp up your website, your e-Commerce engine, your CRM and lead generation capture tools, now is the time to do it if at all possible. For some industries, this is just not possible, but for technology and service companies, it might become more of a permanent solution as the uncertainty and timing of the COVID-19 is unknown. As you think through your sales and marketing activities, please consider evaluating the following areas for digital enablement:
Ongoing Engagement & Staying Relevant
Right now consumers are extremely distracted, and businesses are expected to be very cautious. As such, as you think about your new normal, including pushing more into the digital and online experience model, you must remain engaged with customers and clients. That might mean better communications around safety, health concerns, support,and offering clients a "break" during this uncertain time. In addition, you must provide alternatives, solutions, and ideas to support their concerns, especially as it relates to your company, your products/services, and what is changing. If you remain silent and wait to provide special care and assistance, then your clients may lose faith in you as a company. It is important to continue to remain engaged not just in a transactional manner, but also through showing empathy and supporting client concerns.
Source: Compass Intelligence, 2019
As we look to the future of work, our enterprise environment is dealing with constant disruption through new market entrants, automation bringing new revenue models, and other market impacts that require businesses and leaders to become flexible, adaptable, agile, and build teams that can quickly prepare and respond to remain competitive and viable. This push to build agile work environments and teams gives rise to building brand new experiences to our customers online, through mobile platforms, during shopping or transactions, and as we interact with services and support teams with the vendors and companies we do business with. To a great degree, traditional technologies have been focused on the back-office, operations, and parts of the channel that are not exactly client-facing. Customers are demanding more and the experiences that we give them will become more automated and relevant to their own needs, be it a business or consumer customer. More open and dynamic businesses will in the end, provide richer and contextual digital customer experiences to meet these growing trends.
The adaption to become more agile or to implement agile departments that work across the organization will evolve and require very specific changes depending on the industry or vertical market. These characteristics will be centered around remote workforces/workspaces, mobile reliance, data dependency for automation, adaptive practices, coachable workforces and staffing evolution, dynamic customer experiences, and flexible operations and strategies.
Below is a depiction of some of the areas that will be impacted by industry:
Source: Compass Intelligence, 2019
As we move our focus to a more customer-centric and customer-first approach, the on-demand economy drives some of the following technologies, trends, and customer tools. Businesses will rely on artificial intelligence, real-time data analytics and processing, and next generation virtual assistance to engage, provide superior services, and meet the needs of the on-demand economy.
Source: Compass Intelligence, 2019
In the end, the push to become more agile requires a cultural change and will require finding the right mix of teams including outsourced, internal staffing, etc. The element that brings it all together is for IT to consistently deliver along the way, adapt to changing practices, better learn the business and operations, and strategically align with client and end-user needs.
Every year CES® put on by the Consumer Technology Association showcases the next wave of technologies including new gadgets, electronics, computing devices, and a list of emerging products that mesmerize and make waves with roughly 4.5K exhibiting companies. According to their website, "CES is the world’s gathering place for all who thrive on the business of consumer technologies. A high-level business event that touches all industries, it’s the place where business gets done." CES has also evolved, with roughly 175K attendees in 2020 and having previously focused on consumer-only electronics and devices, and now the door has been opened for a host of areas "including 5G connectivity, artificial intelligence, augmented and virtual reality, smart cities, sports, robotics and more." About 3 years or so, they even opened up the show floor to showcase "B2B" or business targeted technologies and solutions. As such, this event encompasses a range of industries including consumer electronics, smart home technologies, communications technology, Internet of Things, Drones, AR/VR technologies, Fleet and asset tracking and monitoring, machine learning, smart cars and autonomous vehicles, robotics technologies, and so much more.
This is my 9th trip to CES in Las Vegas, where I have hosted multiple media lunches and even previous award shows along with speaking on panels and participating in sub-events. This year seems quite a bit more organized not just at the event, but also across Las Vegas. Traffic and congestion was improved, ride sharing services were more responsive, locating events and booths were bit easier to navigate, and the overall event seems to be run very well. I was able to roam around and attend booth meetings in North Hall, South Hall, Westgate but primarily centered around Tech East and Tech South. While I thought the overall mass buzz and excitement this year was overwhelming, there were some big things that happened this year, and sometimes we need to get back to the basics and foundation to essentially leverage technology to improve lives, business, and the overall planet.
Here are a few takeaways based on my trip this year:
Among the many companies we met with, we were able to sit and chat with Geotab (a fleet tracking and management company, with a great number of Government clients), Ericsson, Samsung (to understand the various B2B related products and announcements), and quite a few booth tours by our top clients. Lastly, I was also able to attend Showstoppers (many smaller and startup products and companies) and other client events that were a bit more social. All and all, despite the event being less overwhelming than compared to those in the past, it was a much better experience due to the organization of the event itself and the city...in addition, we continue to embrace the growing list of IoT, business technology, and B2B device solutions being announced and shared at CES. Cheers to a great CES2020!
Key learnings include:
Robot Sightings at #CES2020
Assorted photos from the Samsung Booth
More at CES
PR: IWCE announces agenda and opens registration for its 44th annual conference for critical communications industry
Compass Intelligence is a proud media sponsor of IWCE!
IWCE announces agenda and opens registration for its 44th annual conference for critical communications industry
ATLANTA, Dec 3rd, 2019, IWCE the leading annual event for critical communications technology professionals, today unveiled its full program for its 44th annual conference to be held at the Las Vegas Conference Center, March 30th to April, 3rd 2020. To register to attend click here.
Organizers expect more than 7,000 attendees for this year’s five-day day event which offers a two-day expo, educational workshops, short courses, power sessions, keynote addresses, town hall meetings, and networking events. The event will also host over 400 exhibitors from April 1-2 showcasing the latest products and services in hardware, networks, applications, interoperability and integration that drive communications systems.
IWCE Conference Director Stacey Orlick commented “We are delighted to officially announce the program for IWCE 2020. Since its inception IWCE has provided an opportunity for all those who work within the sector to stay ahead of all the latest developments. There are so many new technologies changing the critical communication industry right now we expect 2020 to be one of the most interesting events yet! We expect the biggest buzz to be around 5G, FirstNet, drones, Artificial Intelligence, augmented reality, wearables and push-to-talk communications. In addition, attendees can learn about the latest developments in safe cities, new infrastructure that affects utilities and transportation, in-building wireless systems, technology advancements and the latest regulatory insights that they should be aware of. It’s also always a great opportunity for professionals to network with their peers or gain a new certification in our partner ETA’s Educational Forum. We hope to see you in Las Vegas in March!”
For the first time this year, attendees can experience our new outdoor Drone Demonstration where they can see the drones in-action! There will also be an expanded Safe Cities technology section on the main expo floor where there will be a theatre showing content rich sessions that have a particular focus on advances in critical communications. All exhibit hall pass holders will be able to enjoy these new attractions.
Speakers and Topics
The Keynote this year will be given on April 1st by Chief Jeffrey D. Johnson, CEO of The Western Fire Chiefs Association who will discuss “The innovations that are actually changing street performance for responders.” A second Keynote Address will be
presented by Bryan Wiens, Senior Product Manager, Cloud Services, InterTalk Critical Information Systems.. Other speakers include:
The main tracks at this year’s conference will be
In addition, co-located with IWCE 2020 is ETA International's Education Forum with 11 training classes providing certification in various technologies such as DAS, interference management and cybersecurity.
To register to attend this year’s upcoming IWCE please visit here
ABOUT THE INTERNATIONAL WIRELESS COMMUNICATIONS EXPO (IWCE)
IWCE (International Wireless Communications Expo) is the premier annual event for critical communications, featuring an exhibit hall with over 400 exhibitors and a five-day comprehensive conference program. Over 7,000 individuals attend from a diverse group of industry professionals including product distribution, government, public safety, critical infrastructure, business enterprise and more. IWCE 2020 will be held March 30th to April 3rd in Las Vegas, NV. For more information, visit www,iwceexpo.com
Informa PLC is a leading, international business to business information services Group, operating in over 30 countries. We create transaction-led exhibitions and content-based events, specialist data, intelligence and marketing services products, as well as scholarly research and specialist reference-led academic content. Our products and services help businesses and professionals connect, learn, do business and gain an edge over the competition. Informa is listed on the London Stock Exchange and is a member of the FTSE 100.
U.S. wireless carriers have made significant strides in rolling out 5G services across major cities, but all are on different paces using varying spectrum strategies to reach both consumers and business end-users. According to a recent article on SDxCentral, "Earlier this month, T-Mobile US leapfrogged all of its competitors with a nationwide 5G network running on 600 MHz spectrum. The operator’s low-band 5G network covers about 200 million people, or about 61% of the total population, spanning a geographic range of more than 1 million square miles." They also share that AT&T will reach part of 30 cities by early 2020 with AT&T confusing some in the industry by using the term “5G E” brand in select cities, while using “5G” brand for 5G running over low-band spectrum, and “5G+” for those running on mmWave spectrum. Verizon recently announced reaching 30 cities and 14 NFL stadiums by the end of this year. Lastly, Sprint started out 2019 with a strong leading roll-out of 5G but is expected to end the year covering roughly 11 million people. Also, U.S. Cellular shares it will launch 5G service in Q1 of 2020.
Meanwhile, a recent survey conducted by Compass Intelligence shows roughly 49% of those 4K+ wireless end-users surveyed across the U.S. believe 5G is available within their city or town, with 15% planning on purchasing a 5G enabled smartphones or devices in 2020. As consumers plan upgrades, phone replacements, and trade-ins on their smartphones, it only makes sense to make sure your device is 5G ready or enabled. Most wireless end-users, 88% of the 4,351 surveyed, believe 5G will be faster than 4G or LTE, with 31% believing 5G will be much more than just a faster or speed upgrade when compared to 4G or LTE services. Wireless carriers have not really been effective at communicating what these other advantages are to consumers at this stage, as most of the marketing and communication has been about the coming advantages to business solutions yet consumers will see brand new customer experiences with 5G like they have not seen in the past.
As for now, experiences within venues like airports, stadiums and event venues, shopping/retail, and engaging within a city has the potential to offer brand new real-time and personalized experiences. Many ideas have been shared at a high-level, but think about seamless buying and shopping catered to your needs and wants with better location, routing, checkout, and service. Within a city, interacting with public transportation or city services may be enhanced as 5G brings speeds that better leverage video, virtual reality (think 3D virtual city tours or interactive Uber ride experiences), and immersive experiences.
Stay tuned next week to the latest in plans to switch carriers ...survey research rocks!
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