Most of the smartphone reviews out on the web today are based on the consumer perspective, that is why I wanted to provide a B2B or business smartphone review of the Samsung Galaxy S9. While Android and iOS operating systems dominate, this is also the case for business smartphones, and Samsung continues to improve the Galaxy smartphone series of devices to better meet business use and application needs. Below is a summary of my review of the Galaxy S9 based on a few months of use:
Battery Life and Charging: I often have a number of apps running in the background like (Crowdfire, Twitter, Outlook Email and others) and generally do not have to charge my device until late in the evening, this gives me between 13 and 15 hours of business use daily before needing to charge. Now the exception is when I travel and when I am at a conference, since I tend to use the smartphone exclusively and use many more apps when I do not have my Samsung laptop open. Since business users, especially analysts, make many business calls throughout the day it is very hard to have poor battery life as conference calls, webinars, client calls are very vital to the operations of the business. Now, what makes the Samsung Galaxy S9 superior is that when you do plug in to charge, the fast charging process is extremely fast and allows you to get up and running very quickly.
Security: With a business device it is important to place extra measure on the device to log-in. This helps with security, hacking, and even if your device is stolen. I personally set up both a 6 digit code and use my fingerprint to login to my phone. The fingerprint scanner is not 100%, but works most of the time and makes it easy for quick access and responding to communications in a timely manner. There are many options for logging into apps, and the device also gives you the option to use your biometrics (fingerprint scanning) to open up financial apps like Amex, Capital One, Citi Cards, and others. Those are just a few examples, but this feature make it very secure to open up banking and financial applications. I always recommend putting on extra security on your smartphone device such as Lookout or McAfee or others.
Usability and uX: There are a few tricks that make it very easy to opening and responding to texts, alerts, notifications, and other pop-ups. If you are in one app, and a notification pops-up, instead of hitting the home screen and finding the app or toggling between open apps, Samsung has made it easy to just swipe the notification down for quick response and it opens up a text for example in a mini-screen within the app you are in, so you can quickly respond and close the box and go back to your business email or business application that you are in. This is just one trick that make it super easy to get work done.
There are several apps I also use for voice recognition, including Bixby and Google Assistant. These apps make it easy for me to respond to texts and emails when my hands are busy with something else, aka driving, and for many professionals voice automation is essential to multi-tasking. Bixby can be a bit quirky at times, so I tend to use Google Assistant a bit more. In addition, the ability top have multiple screens open at the same time is very time consuming for busy professionals. Also, since I am always multi-tasking, I love the ability to put my call on speakerphone and hit the home button and do other things while listening to calls, including tweeting, checking emails, and researching on the Internet based on what the client is discussing.
The setup was also part of the business friendly user experience (uX) that was easy. I was able to easily connect my S8 to my S9 (tools, cord, and adapter included in box) and move my settings, downloads, files, and applications over. Onboarding can be done directly from an employees' home with a few bulleted instructions.
Business Applications: Upon setting up, there are some common business applications or apps I use for business that make my analyst work and running Compass Intelligence seamless. Email is easy to set up whether you are using Office 365, Outlook, or prefer to set up your company email using your IT departments instructions. I personally use Office 365 and Outlook, and while I do not use all Microsoft applications on my mobile device, I like having the option so I can open up files and review them. Most of my editing is still performed on a laptop. Some of the business applications I use include:
Form Factor: Since I have very small hands, I prefer the S9 over the Note so I can occasionally use my smartphone with just 1 hand. The edge feature on the screen is also nice, although I tend to not use the edge side panel to access apps, as it is just as easy to toggle or go to the home screen. The ability to drag and drop your favorite apps to the homescreen and subsequent screens (when swiping from the homescreen) make it easy to access your favorite business apps and tools.
For my S8, I did not use a case or screen protector, and I did crack the screen after about 100 drops. For the S9, I did purchase a very lightweight case to further protect my device, especially during business travel, which is when I am more likely to crack my phone. The buttons on the side of the device are multi-faceted, and I use the camera app by double pressing my startup button on the right side of my device. This makes it very easy to take a quick picture of a slide or executive during conference sessions and meetings.
Camera: The camera is so robust, that I am certain I will not get to the point where I will ever use all of the features. I often use my camera for business purposes for things like taking screenshots, taking pictures while at events, selfies with my favorite colleagues during business travel, and for editing snapshots and photos I may use for social media sharing. The camera takes very clear pictures with vibrant colors and in low light settings (often at conferences where they dim the lights) the picture is brightened automatically. Today I also noticed a "Stories" section on the Camera section of the Galaxy S9 that I might have to try out for my next business trip.
Overall, I love the Samsung Galaxy S9 for business purposes. The combination of how fast it is to navigate, the robust user experience, and the integration with business tools I use daily make it a great choice for business mobile communications.
Source: Stephanie Atkinson
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