Award-Winning Innovation: Mitel’s AI and Hybrid Solutions Power Business Success

Mitel is at the forefront of innovation and automation in business communications and collaboration, trusted by enterprises of all sizes around the world. Compass Intelligence recently recognized Mitel for the company’s industry-leading work in hybrid unified communications (UC).
 
A Leader in Driving Digital Transformation for Businesses
In the spring of 2025, Mitel was selected as the recipient of the Compass Intelligence Award for Enterprise Communications, recognizing the company’s leadership in hybrid UC solutions. This accolade highlights Mitel’s commitment to delivering flexible and scalable artificial intelligence (AI)-powered communication platforms that empower businesses to thrive in a hybrid work environment.
 
Mitel is the frontrunner in business communications, delivering modern hybrid UC solutions and AI-driven tools, empowering enterprises to do what they do best. Its innovative approach to hybrid UC and AI integration positions it as a leader in driving digital transformation for businesses.
 
Mitel’s secure, future-proof solutions enable businesses – no matter the size – to unlock new levels of performance. Whether through AI-enhanced customer engagement tools like Mitel CX or powerful analytics platforms like Mitel Interaction Recording (MIR) Insights AI, Mitel turns businesses’ communications infrastructure from a utility into a strategic asset.

An Industry-Defining Approach to UC
By offering flexible deployment options, advanced AI capabilities, and strategic partnerships, Mitel empowers organizations to enhance customer experience, streamline operations, and best serve business needs.
 
Here’s a snapshot of Mitel’s award-winning approach to AI and hybrid communications:

• Customer Focus: Ushering in a client-first and modern CX approach with an intentional, comprehensive business strategy.
• Outcomes: Working collaboratively with enterprise clients by understanding key business outcomes across industries and verticals.
• Partnership: Partnering with key vendors to further innovate and enhance hybrid communications solutions for businesses.

 
Now, let’s dig a little deeper into exactly how Mitel’s comprehensive UC solutions empower businesses to better serve their customers and stay ahead in today’s competitive digital landscape with features like flexible hybrid deployments, virtual assistants, real-time analytics, and intelligent workflow automation.
 
Embracing Hybrid Communications for Control, Choice, and Flexibility
Mitel’s commitment to hybrid communications allows organizations to choose between on-premises, cloud, or hybrid deployment models. This versatile approach delivers a communications infrastructure tailored to your business’ specific operational, security, and compliance requirements.
 
The use of a Common Communications Framework allows for seamless, flexible integration across many platforms and devices, leaving the door open to scaling tech in the future while maximizing usability today.
 
A New Era of AI-Enhanced Customer Experience
Launched in early 2025, Mitel CX is an AI-assisted customer experience platform designed to transform how businesses interact with their customers. Supporting omnichannel interactions, including voice, video, chat, and social media, Mitel CX enables businesses to deliver personalized and efficient service across all touchpoints.
 
Using AI tools to enhance the customer experience with even more personalization and contextual feedback, Mitel CX offers:

• AI-powered virtual assistants: Automate up to 88% of customer inquiries with human-like responses, raising resolution rates and enhancing customer satisfaction.
• Real-time analytics: Use AI-driven transcription and sentiment analysis to provide insight into customer interactions as they occur, enabling proactive resolutions.
• Customizable workflow automation: Design and implement AI-enhanced workflows without specialized skills, streamlining daily workflows and maximizing efficiency.
• Flexible deployment options: Choose between cloud, on-premises, or hybrid models to align with your business needs and regulatory requirements.

 
Strategic Partnerships to Enhance AI Capabilities
Mitel understands collaboration is the path to innovation. They’ve enhanced their AI-driven solutions through strategic partnerships with other industry leaders.
 
Together with Zoom, Mitel offers Zoom Workplace, which combines AI-first capabilities with a highly integrated user experience to create the most versatile hybrid UCC solution for in-office, remote, and front-line workforces alike.
 
Mitlel is also teaming up with Genesys, combining Genesys’s AI-powered experience orchestration with Mitel’s top-of-the-line UC capabilities to deliver comprehensive customer engagement solutions for large enterprises.
 
Innovation Rooted in Excellence
With a proven track record in reliable, flexible, and secure business communications, Mitel helps businesses compete in today’s fast-paced world with award-winning hybrid communications platforms, dynamic customer experience solutions, and tools powered by AI.
 
Operational excellence is at the core of Mitel’s strategy. The company is dedicated to helping businesses of all sizes achieve measurable outcomes through seamless, efficient communications systems. Their hybrid UC solutions are engineered to streamline operations, boost collaboration, and maximize ROI across industries.
 
As the technology landscape evolves, Mitel empowers businesses with future-proof, AI-driven communications that deliver transformative results. The Compass Intelligence Award recognizes Mitel not only for its innovation and leadership, but as a trusted partner in turning UC solutions into businesses’ strongest strategic advantage.