Q1 2017 and End of Year Assessment of the “Top 4 Mobile Carriers”
Who is winning and starting the year off right?
It is a busy time of year and we are still playing catch up, so we apologize for the delay in getting this update out. Compass Intelligence just completed the final assessment of Q1 2017 and the evaluation and comparisons to previous quarters in 2016 in terms of improvements and declines. We do this each quarter to understand the subscriber and share changes, as well as evaluate the key trends taking place in the wireless industry for both consumer and B2B. We have been tracking the quarterly metrics since 2007. Some metrics are our own internal modeling and estimates, as the market does not report in all categories. A few highlights from Q1 include:
Below are additional thoughts and insights based on the quarter and annual performance:
Here are recommendations for kick-starting your technology planning and automating your operations and workforce.
The first quarter has ended, but your company has yet to get its arms around how to leverage technology to compete, remain in business and improve the customer experience. Let's explore some key recommendations that all businesses should be considering as they embark on the ever-changing business technology landscape.
Here are five ways to kick-start your thinking, along with recommendations to help you automate your company operations and workforce.
1. Technology planningTechnology plans should focus on at least these three core areas: customers, workforce and operations.
Customers always come first and, of course, some technology areas will definitely overlap (i.e. operations and customers). While you are preparing or evaluating your core technology or IT budget, you must lead with the "why" and the "who" first, making sure you are covering all of your technology bases.
Customer technology may include online and in-store systems, through partners and third parties, and through distributors or wholesale. Each technology path through these channels must be explored in depth: What is working? What isn't? What can be automated? What can be improved? And how does this impact the customer experience (CX)?
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