This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Small and Mid-Sized Business subscriptions. This 14-page report provides a detailed analysis of spending within the small and mid-sized business IT market today, including current converging market dynamics and budget priorities and expectations. Compass Intelligence surveyed small and mid-sized business IT decision-makers in Q1 2009. One of the key findings from Compass Intelligence’s latest survey is that due to a still struggling economy, access to more technology at lower cost, most notably cloud computing technologies that deliver infrastructure and services over the cloud, allowing companies on a tight budget to obtain necessary services without the capital expenditure are much sought after. The Expert Guide for this deliverable is Stephanie Atkinson.