This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted Services and SMB subscription includes market intelligence on Small and Mid-Sized Business Managed & Hosted Services expenditures by Category. Managed services include expenditures on network-based services that provide a network, application or computing capability to a client and are delivered on an on-going basis by a 3rd party for a recurring fee.Managed services include those managed services delivered by Telecom and communications service providers. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.