This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 3Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Connected Worlds subscription and includes insights and analysis regarding the possible war brewing between Mobile Network Operators (MNOs) and Apple.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Connected Worlds subscription and and includes insights and analysis regarding Google's impending acquisition of Motorola Mobility.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Applications, Small and Mid-sized business subscriptions includes market intelligence on Mobile Busisness Applications expenditures for small and mid-sized businesses. Mobile Applications consist of business expenditures on mobile and wireless-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning, Email, CRM and security applications. Hosted or rented applications do not fall in this category of IT spending, but are considered "Outsourcing & 3rd Party Services." Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Applications Market, Business Wireless and Vertical Summary Add-Ons subscriptions includes market forecasts on expenditures on Mobile Applications in the US by major verticals or industries. Mobile Applications consists of business expenditures on mobile and wireless-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning, Email, CRM and security applications. Hosted or rented applications do not fall in this category of IT spending, but are considered "Outsourcing & 3rd Party Services." There are nine vertical markets included in this forecast breakout: Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, FIRE (Finance Insurance and Real Estate) and Government. Sub-vertical breakouts include Health Care and Education. The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market. As mobility has enhanced processes and shortened turnaround times, more resources are now easily accessible on the move. It is therefore no revelation that the market for business mobile applications is scheduled to more than double during 2010-2015. Fittingly, all business verticals will contribute in this growth, observing CAGRs of about 20%. The entire network of mobility stakeholders - operators, OEMs, application developers, third party integrators, and intellectual property owners are functioning in a synergistic partnership to shape up and then polish fresh business cases for mobility. Vertical specific customization is a big draw, as is the increased bandwidth capacity of networks, and processing power of the end user devices.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 14-page article explores Small Business Wireless Services Online with the top U.S. wireless vendors. Included are current vendor approaches within the "small" wireless market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless, Mobility & Wireless Pulse, Pulse of the Market and Spotlight Pulse subscriptions. This complimentary presentation provides an executive summary of how Pc's are impacting the market . This report also includes survey stats on familiarity and interests in tablets, buying behavior over the next 12 months and trends & observations in the market. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 1Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

As in other verticals, Health Care is becoming increasingly mobile and thus a great portion of telecom expenditures in this vertical is being driven by the adoption of mobile devices. Additionally, the mobilization of applications and software is fueling expenditures. This Excel-based Data-rich Deliverable (DRD) includes market intelligence on Telecom expenditures for the Health Care vertical and is part of the Health Care subscription. Telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Health Care includes establishments primarily engaged in furnishing medical, surgical and other health services to persons.The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Government subscription includes market intelligence on IT expenditures for Federal Government. Compass Intelligence defines information technology as business IT expenditures consisting of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Compass Intelligence defines government as all establishments of the federal government, state governments, and local governments, which include county, municipal, township, school district, and special district governments. Three criteria are used to distinguish independent governmental organizations from each other: they must exist as an organized entity, possess a governmental character, such as having a high degree of responsibility to the public or the ability to levy taxes, and have substantial autonomy, including fiscal and administrative independence. Federal includes all civilian and defense agencies, departments, organizations, and offices of the US federal government. The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Applications is one of the largest, and fastest increasing, categories of IT spending in the US Business market. From powering new processes, to connecting existing applications together, application services are becoming an integral part of business processes. This Excel-based Data-rich Deliverable (DRD) explores the market for application services across different sizes of businesses, including SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on business IT expenditures for Small Business by vertical. Compass Intelligence defines IT expenditures as investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and B include market intelligence on business IT expenditures for small and mid-sized business by category and size. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

Applications represent the next stage in mid-sized business IT development. Most mid-sized businesses already have the core IT equipment in place, however the adoption of applications and the development of tools will help make their business more productive and better able to compete. This Excel-based Data-rich Deliverable (DRD) is part of the Mid-Sized Business and Applications Market subscriptions and includes market intelligence on application expenditures for mid-sized business. Compass Intelligence defines IT applications as expenditures on server and client-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning and security applications. Size of business includes Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Government and Applications Market subscription includes market intelligence on IT: Applications expenditures for Government by level. Compass Intelligence defines IT applications as business expenditures on server and client-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning and security applications. Government includes all establishments of the federal government, state governments, and local governments, which include county, municipal, township, school district, and special district governments. Three criteria are used to distinguish independent governmental organizations from each other: they must exist as an organized entity, possess a governmental character, such as having a high degree of responsibility to the public or the ability to levy taxes, and have substantial autonomy, including fiscal and administrative independence. Federal Government includes all civilian and defense agencies, departments, organizations, and offices of the US federal government. State includes all state level offices, agencies, departments, and organizations of the US State Governments. Local includes all county, municipal, township, and special district governments of the Local Governments in the US. The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Education subscription. This 22-page report takes a look at the latest trends and insights in Education Technology spending. Included are several 2009-2014 forecasts: US Education IT Expenditures By Category, US Education IT Outsourcing Expenditures By Level and US Education Telecom Expenditures By Category. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm’s IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Education includes all primary, secondary, and higher education institutions including K-12, colleges, universities, and other educational institutions. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Education subscription. This 18-page report takes a look at the top Education Technology vendors within the US Education IT market. Included are several 2009-2014 forecasts: US Education IT Expenditures By Category and US Education IT Expenditures By Level. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm’s IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Education includes all primary, secondary, and higher education institutions including K-12, colleges, universities, and other educational institutions. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Public Safety subscription. This 15-page report discusses and analyzes the public safety IT market in terms of alert notifications and overall disaster preparedness. Several US Public Safety by category forecasts are available in this report including: PS Telecom Expenditures, IT Expenditures, US Public Safety Fire Segment IT Expenditures and US Public Safety: EMS and "Other" IT Expenditures. Forecasts are US $ in Thousands and range from 2009-2014. Public Safety includes any and all police, fire, and emergency related offices, departments, and agencies within the federal, state and local levels. Local levels include all municipalities, townships, and special districts. Public safety includes homeland security, emergency communications, emergency management, 9-1-1 communications, and all first responder communications. The Expert Guide for this DRD is Stephanie.
 

This xDRD is part of the SOHO and Small Business subscriptions. It includes business demographics including employment and number of firms by the SOHO and Small Business segments, as well as numerous vertical markets or industries. It also includes a number of forecasts on the topics of Managed Services, IT, and Broadband/Internet. SOHO is a business with 1 to 4 employees, while Small Business is a business with 5 to 99 employees. Forecasts are from 2009 to 2014 and include annual growth rates and more. The Expert Guide for this report is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 9-page article discusses the increase of customer testimonial online, as it relates to small and mid-sized businesses. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 11-page article discusses and analyzes small businesses focus on both vertical and industry solutions. Included are current vendor approaches within the "small" healthcare market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Public Safety subscription. This 15-page report discusses and analyzes US Public Safety Mobile Broadband and the role and scope for mobile broadband for first responders. Forecasts on Mobile Broadband, Telecom and Network Hardware in the Public Safety sector are included; as well as the current Mobile Broadband Public Safety Market Indicators. Public Safety includes any and all police, fire, and emergency related offices, departments, and agencies within the federal, state and local levels. Local levels include all municipalities, townships, and special districts. Public safety includes homeland security, emergency communications, emergency management, 9-1-1 communications, and all first responder communications. The Expert Guide for this DRD is Stephanie.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model, SOHO and Small Business subscriptions. This 9-page report explores best-in-class small business ecommerce solutions, as well as overall online interactions. Our research with vendor sites has revealed that vendors with engaging experiences – a combination of e-Commerce with community and content, tailored just for SBs is the most effective way to reach and sell to them. To find out more, purchase this report. Size of business includes SOHO Business (1-4) and Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Wireless and Vertical Summary Add-Ons subscription includes market intelligence on Wireless Data expenditures by Vertical. Compass Intelligence defines wireless data as all business expenditures on wireless data services, including expensed business accounts. This includes all data traffic run over wireless or cellular networks. Business wireless includes both wireless voice and data services, as well as wireless equipment. Wireless voice includes dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Wireless data includes expenditures on for-fee data transport services over a wireless network, even when sessions are terminated on a wireline network. This category includes fixed wireless; satellite broadcast Internet services; wireless Web services and private/proprietary wireless data network services, as well as one-time service-related charges such as equipment set up (not related to applications integration). This category does not include hosting fees for wireless-accessible applications, one-time applications integration or equipment rental. Verticals include Mining, Construction, TCU, Government, Retail, Services, FIRE, Manufacturing, Wholesale Trade and Retail. The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted Services and SMB subscription includes market intelligence on Small and Mid-Sized Business Managed & Hosted Services expenditures by Category. Managed services include expenditures on network-based services that provide a network, application or computing capability to a client and are delivered on an on-going basis by a 3rd party for a recurring fee.Managed services include those managed services delivered by Telecom and communications service providers. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

Spotlight Report: This Excel-based Data-rich Deliverable (DRD) covers Compass Intelligence’s latest web-based primary research on demand for Mobile Broadband (MBB) in the US and includes a forecast of MBB subscribers by device type (PCMCIA, embedded and USB) from 2008 - 2014. Applications, drivers and user perceptions are also covered in this report. The survey was conducted in November, 2009. Results shown by size of business, which includes: SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.