Government agencies around the world are slowly waking up to realize the importance of small businesses. Within the US, small businesses have found strong support and backing in the form of financial and employment incentives. Entrepreneurial activities promote establishment of small businesses and as productivity and demand increase, so does employment. Compass Intelligence estimates that the number of employees working within US Small businesses will increase from 39.8 million in 2011 to over 43.1 million by 2015. This increase represents over 2% year-on-year increase every year over the forecast period. Even though the prospects for small businesses look promising, it must be noted that many mid-sized businesses that have failed to re-establish themselves post-recession will fall back into the small business category over time. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Employees for small businesses. Compass Intelligence defines Employment as non-farm, full and part-time workers in the US, hourly and salaried, including Government workers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Post-recession, many skilled workers who were laid off or were unable to find suitable roles within large organizations moved into self-employment. This transition slowly evolved into an increase in the number of small businesses, promoted by entrepreneurial activities, which as Compass Intelligence predicts, will increase from 2.9 million in 2011 to over 3.1 million in 2015. Even though this does not represent a drastic increase in numbers, it is instrumental in creating more jobs and reducing unemployment within the US. It is expected that the number of small businesses within the US will increase consistently over the forecast period, representing a compound annual growth rate (CAGR) of nearly 2%. This increase corresponds to the number of employees working within small businesses within US, suggesting a sense of stability in this segment. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms for small businesses.Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Interestingly, US small businesses are poised for the strongest growth over the forecast period. The word strong is used loosely, as post-recession within the US economy is just starting to increase employment within different segments, and small businesses are expected to lead the way. During the recession period, many employees within the enterprise and mid-sized segments lost their jobs due to cost-cutting and the lack of productivity. Many of these skilled workers have since migrated to SOHO and smaller companies to utilize their skills. Such migration has supported entrepreneurship and quick startup growth, which would have otherwise been impossible in pre-recession Enterprise-led marketplace. It is expected that the number of US small business firms will increase from 2.68 million in 2011 to 2.9 million in 2015. As smaller firms expand in customer and employee base, they will slowly shift into the mid-sized domain, which is expected to be counter-balanced by innovation and inception of new, smaller firms led by skilled workers. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms by Vertical for small businesses. Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and subscription includes market intelligence on Wireline Equipment expenditures for small business by size of business. Wireline Voice Equipment includes expenditures on premise equipment required for conducting voice calls. This category includes wireline handsets (both corded and cordless), headsets, Private Branch Exchange (PBX) systems and PBX-specific handsets, key systems and multi-line phones. This category does not include PC-based PBX systems or any other kinds of LAN telephony solutions. These products are considered data networking solutions. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market. Spending on wireline services within US businesses is constantly declining, and this decrease will pick up speed during the later part of the forecast period. Wireline services have seen a marked decrease in usage and spending over the last few years, prompted by increased use of cheaper wireless alternatives that offer flexibility and mobility. Smaller businesses in particular are expected to dramatically cut down their wireline equipment spending in support of wireless services; decreasing their spending from $1.5 billion in 2011 to just over $800 million in 2015; over 50% decrease. Other factors that necessitate the decrease in wireline equipment spending include consolidation within smaller companies, and the possibility of ‘renting’ out hardware instead of purchasing it, which dramatically reduces the total cost of ownership (TCO).
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 14-page article explores Small Business Wireless Services Online with the top U.S. wireless vendors. Included are current vendor approaches within the "small" wireless market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

With an expected increase in spending of over 20% each year from 2010 till 2015, wireless data is the fasters growing telecom spending segment for small businesses in US. Current spending of $6.0 billion in 2011 is expected to triple by 2015, amounting to roughly $14.5 billion. Increased usage of wireless services including mobile email access, text message and virtual networks is rapidly driving up revenues. Due to initiated growth of smaller businesses with less than 20 employees, majority of the increase in wireless spending is noticeable here. Their combined spending currently accounts for 30.1% of total spending (in 2011), increasing to 78% in 2015. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Data expenditures for small business by size of business. Wireless data services include expenditures on wireless data services, including wireless connection card services for laptops, and data content sent from wireless devices, such as text messages/SMS, wireless Web browsing, wireless video and picture mail. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market.
 

In the current economic climate, where mobility and easier accessibility are preferred, businesses are slowly transitioning voice services towards VOIP and wireless services. As a result, investment in wireless equipment expenditure is expected to rise over the next 5 years, increasing from $8.5 billion in 2011 to over $10 billion in 2015. Smaller businesses with less than 10 employees form the mainstay of current economy, and are contributing heavily to this sector. Even though investment in this sector will increase as dollar spending, the rate of growth will slow down tremendously, attributing to a saturation point in the market which allows organizations to work with one-off systems. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Equipment expenditures for small business by size of business. Wireless Equipment includes business expenditures on wireless devices, including handsets, smartphones, Blackberry devices and connection cards. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market.
 

Wireline spending within US small businesses is on a dramatic decline, fuelled primarily due to increased usage of wireless communication. Other factor contributing towards decrease in investment is cheaper costs of components and general infrastructures. US small business wireline voice spending currently costs $16.1 billion, but is expected to reduce to $9.7 billion in 2015. However, its proportional share in overall US business wireline spending is expected to stay at around 48% over the next 5 years. Smaller businesses with less than 10 employees will increase their proportional spending on wireline voice services, increasing from 29.3% in 2011 to 31.1% in 2015. However, this will not compensate for general reducing in spending within this sector. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireline Voice expenditures for small business by size of business. Wireline voice services include expenditures on dial tone related services, where voice calls are delivered over the public switched telephone network. This category includes local and long distance access charges, as well as “enhanced” services related to voice, such as voicemail, call forwarding, call waiting, caller ID, and Centrex. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market.
 

Due to cheaper infrastructures, better organization and near-saturation in organizational consumption within this sector, investment in wireless voice sector is expected to decrease substantially over the next five forecasted years. Currently equaling just over $26.5 billion, this investment is expected to decline to just over $20 billion by 2015, a substantial decrease. All sub-sectors within this spending sector including Mining, Construction, Wholesale and resale trade, services and government are expected to take a beating, reducing proportional expenditure within this sector from 43.3% in 2011 to 37.5% in 2015, also suggesting that in a few more years, wireless voice spending will not be the biggest spending unit within US business wireless services sector. Smaller businesses with over 20 employees will be the hardest hit by this decline. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Voice Expenditures for small business by vertical. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Verticals include: Mining, Construction, TCU, Government, Retail, Services, FIRE, Manufacturing, Wholesale Trade and Retail. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market.
 

Over the next several years, data will be the biggest driver behind small business telecom spending growth. Interest and usage of wireless data will project high growth, while wireline data consistently accounts for the greatest dollar increase in spending. US Small businesses will increase their spending on wireline data from $37 billion in 2011 to $66.7 billion in 2015. Even though this is a staggering increase of more than 100%, the rate of growth is declining. Looking forward, Services is set to increase its expenditure in data wireline spending over the next 5 years, while manufacturing and mining will register a proportionate decrease based on their current spending levels. Overall, spending on wireline data will become a major proportion for US small business spending over the next 5 years. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Wireline Data expenditures for small business by vertical. Compass Intelligence defines Wireline Data as expenditures on for-fee data transport services over a wireless network, even when sessions are terminated on a wireline network. This category includes fixed wireless; satellite broadcast Internet services; wireless web services and private/proprietary wireless data network services, as well as one-time service-related charges such as equipment set up (not related to applications integration). This category does not include hosting fees for wireless-accessible applications, one-time applications integration or equipment rental. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Small business spending accounted for nearly one-third (32.2%) of total telecom spending in 2011; and is set to increase up to 33.6% by 2015. This increase in growth comes at a time when small businesses are being given initiatives to grow and prosper. Small business spending on Wireline data services is expected to grow substantially over the forecasted period, from $37.1 billion in 2011 to over $66.7 billion in 2015. Small businesses are increasing investment in bandwidth and innovative mobility solutions. Much smaller businesses, especially with less than 10 employees, will see a noticeable increase in spending in this sector over the next 5 years. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on telecom expenditures for small business by category. Telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. Categories include: Wireline Voice, Wireline Data, Wireline Voice Equipment, Wireless Voice, Wireless Data and Wireless Equipment. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Spending on US small business wireline services is set to increase drastically from $37.2 billion in 2011 to $66.7 billion in 2015. This increase can be attributed to the demand and use of voice and data services that connect organizations. Vendors are offering cheaper and more affordable options compared to those currently existing in the market. Even though the rate of growth will decline over the next 5 years, wireline data services will still account for over 30% of spending by 2015. Smaller businesses with 5-19 employees will see a greater growth in spending, suggesting an increase in inception of smaller businesses in the current economic climate. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireline Data Services expenditures by size of business. Compass Intelligence defines wireline data services as all data transport services and telco-provided managed services. IP and private line services are included in this category, as well as Frame Relay and ATM. Business telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Onset of new innovations and cheaper communications technology is expected to have a heavy impact on US Small business wireless voice expenditure. In 2011, an expenditure of $26.5 billion is expected, which would drastically reduce to just over $20 billion in 2015. Over the forecasted period, wireline data spending is expected to outpace wireless voice. As smaller businesses invest in cheaper, mobile wireless services, their proportional spending in this sector would increase, but it still cannot overcome the decline in spending in this sector. This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Voice Expenditures for small business by size of business. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 1Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Network Hardware expenditures for small business by vertical. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business telecom expenditures for small business. Compass Intelligence defines Telecom as services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Wireline Data expenditures for small business by vertical. Compass Intelligence defines Wireline Data as expenditures on for-fee data transport services over a wireless network, even when sessions are terminated on a wireline network. This category includes fixed wireless; satellite broadcast Internet services; wireless web services and private/proprietary wireless data network services, as well as one-time service-related charges such as equipment set up (not related to applications integration). This category does not include hosting fees for wireless-accessible applications, one-time applications integration or equipment rental. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT expenditures for small business by category. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on IT: Network Hardware expenditures for small business.  Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT expenditures for small business. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on IT: Telecom expenditures for small business.Compass Intelligence defines business IT as expenditures which consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. Compass Intelligence defines IT telecom as expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on business IT expenditures for Small Business by vertical. Compass Intelligence defines IT expenditures as investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and B include market intelligence on business IT expenditures for small and mid-sized business by category and size. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on IT: Computer Hardware expenditures for small business. Compass Intelligence defines business IT computer hardware as expenditures on computing equipment, such as servers, PCs, laptops, storage solutions and peripherals. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT: Personnel expenditures for small business. IT Personnel consists of expenditures on internal staffing, part-time and full-time, within a firm's IT department. This may include the salaries of non-technical staff, such as office managers, that are performing IT related duties in smaller companies. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Over the next several years small businesses will spend nearly one-quarter of their total IT budgets on applications. This is one of the larger categories of IT spend for small businesses and it is continuing to grow. This Excel-based Data-rich Deliverable (DRD) is part of the Small Business and Applications Market subscriptions and includes market intelligence on application expenditures for small business. Compass Intelligence defines IT applications as expenditures on server and client-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning and security applications. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

Outsourcing is the largest area of IT spending growth across all size of businesses over the next several years. While small businesses have a lesser need for third party services, spending will continue to rise over the next several years. This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted Services and Small Business subscription includes market intelligence on outsourcing expenditures for small business. Compass Intelligence defines business IT outsourcing as expenditures on services rendered by 3rd parties, including IT outsourcing companies. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Employees for small businesses. Compass Intelligence defines Employment as non-farm, full and part-time workers in the US, hourly and salaried, including Government workers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms for small businesses.Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2010 through 2015 and include annual growth rates, as well as percentage of total market.
 

This xDRD is part of the SOHO and Small Business subscriptions. It includes business demographics including employment and number of firms by the SOHO and Small Business segments, as well as numerous vertical markets or industries. It also includes a number of forecasts on the topics of Managed Services, IT, and Broadband/Internet. SOHO is a business with 1 to 4 employees, while Small Business is a business with 5 to 99 employees. Forecasts are from 2009 to 2014 and include annual growth rates and more. The Expert Guide for this report is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 9-page article discusses the increase of customer testimonial online, as it relates to small and mid-sized businesses. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 11-page article discusses and analyzes small businesses focus on both vertical and industry solutions. Included are current vendor approaches within the "small" healthcare market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Small Business subscription. This 6-page report explores the top areas of IT investment for small businesses, as well other wireless data spending expectations. Our research reveals that mobile devices and solutions are close to the top of their 2010 priorities. To find out more, purchase this report. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model, SOHO and Small Business subscriptions. This 9-page report explores best-in-class small business ecommerce solutions, as well as overall online interactions. Our research with vendor sites has revealed that vendors with engaging experiences – a combination of e-Commerce with community and content, tailored just for SBs is the most effective way to reach and sell to them. To find out more, purchase this report. Size of business includes SOHO Business (1-4) and Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on IT: Network Hardware expenditures for small business.  Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks.  This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms for small businesses.Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Network Hardware expenditures for small business by vertical. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Employees for small businesses. Compass Intelligence defines Employment as non-farm, full and part-time workers in the US, hourly and salaried, including Government workers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms by Vertical for small businesses. Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Wireline Data expenditures for small business by vertical. Compass Intelligence defines Wireline Data as expenditures on for-fee data transport services over a wireless network, even when sessions are terminated on a wireline network. This category includes fixed wireless; satellite broadcast Internet services; wireless web services and private/proprietary wireless data network services, as well as one-time service-related charges such as equipment set up (not related to applications integration). This category does not include hosting fees for wireless-accessible applications, one-time applications integration or equipment rental. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireline Data Services expenditures by size of business. Compass Intelligence defines wireline data services as all data transport services and telco-provided managed services. IP and private line services are included in this category, as well as Frame Relay and ATM. Business telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and subscription includes market intelligence on Wireline Equipment expenditures for small business by size of business. Wireline Voice Equipment includes expenditures on premise equipment required for conducting voice calls. This category includes wireline handsets (both corded and cordless), headsets, Private Branch Exchange (PBX) systems and PBX-specific handsets, key systems and multi-line phones. This category does not include PC-based PBX systems or any other kinds of LAN telephony solutions. These products are considered data networking solutions. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Voice Expenditures for small business by size of business. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT expenditures for small business by category. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on IT: Computer Hardware expenditures for small business. Compass Intelligence defines business IT computer hardware as expenditures on computing equipment, such as servers, PCs, laptops, storage solutions and peripherals. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT: Personnel expenditures for small business. IT Personnel consists of expenditures on internal staffing, part-time and full-time, within a firm's IT department. This may include the salaries of non-technical staff, such as office managers, that are performing IT related duties in smaller companies. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT expenditures for small business. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on business IT expenditures for Small Business by vertical. Compass Intelligence defines IT expenditures as investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

Over the next several years small businesses will spend nearly one-quarter of their total IT budgets on applications. This is one of the larger categories of IT spend for small businesses and it is continuing to grow. This Excel-based Data-rich Deliverable (DRD) is part of the Small Business and Applications Market subscriptions and includes market intelligence on application expenditures for small business. Compass Intelligence defines IT applications as expenditures on server and client-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning and security applications. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

Outsourcing is the largest area of IT spending growth across all size of businesses over the next several years. While small businesses have a lesser need for third party services, spending will continue to rise over the next several years. This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted Services and Small Business subscription includes market intelligence on outsourcing expenditures for small business. Compass Intelligence defines business IT outsourcing as expenditures on services rendered by 3rd parties, including IT outsourcing companies. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Wireline Data expenditures for small business by vertical. Compass Intelligence defines Wireline Data as expenditures on for-fee data transport services over a wireless network, even when sessions are terminated on a wireline network. This category includes fixed wireless; satellite broadcast Internet services; wireless web services and private/proprietary wireless data network services, as well as one-time service-related charges such as equipment set up (not related to applications integration). This category does not include hosting fees for wireless-accessible applications, one-time applications integration or equipment rental. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireline Voice expenditures for small business by size of business. Wireline voice services include expenditures on dial tone related services, where voice calls are delivered over the public switched telephone network. This category includes local and long distance access charges, as well as “enhanced” services related to voice, such as voicemail, call forwarding, call waiting, caller ID, and Centrex. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on IT: Telecom expenditures for small business.  Compass Intelligence defines business IT as expenditures which consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.  Compass Intelligence defines IT telecom as expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Voice Expenditures for small business by vertical. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Verticals include: Mining, Construction, TCU, Government, Retail, Services, FIRE, Manufacturing, Wholesale Trade and Retail. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless, Small Business, Mobility & Wireless Pulse and SB Pulse subscriptions. This complimentary presentation provides detailed analysis of spending expectations on Wireless Data for Small Businesses . Included is a forecast on Wireless Data Spending for Small Business, 2009 - 2014. This report also includes survey stats on Top Areas of 2010 Tech Spend for Small Business and How Small Business workers connect to the internet. The survey was conducted in July 2010. Results shown by Small Business includes (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Data expenditures for small business by size of business. Wireless data services include expenditures on wireless data services, including wireless connection card services for laptops, and data content sent from wireless devices, such as text messages/SMS, wireless Web browsing, wireless video and picture mail. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Equipment expenditures for small business by size of business. Wireless Equipment includes business expenditures on wireless devices, including handsets, smartphones, Blackberry devices and connection cards. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on telecom expenditures for small business by category. Telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. Categories include: Wireline Voice, Wireline Data, Wireline Voice Equipment, Wireless Voice, Wireless Data and Wireless Equipment. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (xDRD) falls under the Business Wireless and Small Business subscriptions and covers Compass Intelligence’s latest web-based primary research on the demand for new wireless contacts among US small business users. Included is a forecast on Small Business Wireless Subscribers 2008 - 2014. New mobile device purchasing plans, number of device plans, and postpaid user categories are also covered in this report. The survey was conducted in November, 2009. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Results shown by size of business, which includes: Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business telecom expenditures for small business. Compass Intelligence defines Telecom as services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (xDRD) falls under the Business Wireless and Small Business subscriptions and covers Compass Intelligence’s latest web-based primary research on the demand and perception of mobile broadband service within small business. Included is a forecast of Wireless Small Business Mobile Broadband Subscribers by Acct Type 2008 - 2014. Mobile Internet plans, uses, applications, drivers and user perceptions are also covered in this report. The survey was conducted in November, 2009. Results shown by size of business, which includes: Small Business (5-99 employees). Results are shown by account type: Consumer, Discount (via company or affiliation) and Corporate Liable (company receives and pays the bill). Results are also shown by the size of the business the subscriber works for. The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (xDRD) falls under the Business Wireless and Small Business subscriptions and covers Compass Intelligence’s latest web-based primary research on the demand for mobile broadband services in small business. Included is a forecast of Wireless Small Business Mobile Broadband Subscribers by Acct Type 2008 - 2014. Mobile Internet plans, uses, applications, drivers and user perceptions are also covered in this report. The survey was conducted in November, 2009. Results shown by size of business, which includes: Small Business (5-99 employees). Results are shown by account type: Consumer, Discount (via company or affiliation) and Corporate Liable (company receives and pays the bill). Results are also shown by the size of the business the subscriber works for. The Expert Guide for this deliverable is Kneko Burney.
 

US Small and Medium-Sized Businesses (SMBs) are a growing segment of total business IT spending. These businesses are expanding their base of spending to include more sophisticated IT products and are embracing managed and hosted services as a means to affordably deliver those products. This Excel-based Data-rich Deliverable (DRD) includes market intelligence on business IT expenditures for small and mid-sized business by category and size and is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB services. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Computer hardware spending is on the decline across all size of business, including Small and Medium-sized Businesses (SMBs). While spending is on the decline, as a percent of total business computer hardware spending, SMBs will increase over the next several years. SMB computer hardware spending is expected to be driven by opposing ends of the spectrum, with very powerful desktops on the one end and very light mobile computing devices (netbooks, lite laptops, tablets, etc.) on the other. This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on IT: Computer Hardware expenditures for small and mid-sized business. Compass Intelligence defines business IT computer hardware as expenditures on computing equipment, such as servers, PCs, laptops, storage solutions and peripherals. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Small and Mid-Sized Businesses (SMBs) are growing contributors to US business IT expenditures. Factors including mobility, the web, and online services are among the primary impetus driving spending. This Excel-based Data-rich Deliverable (DRD) include market intelligence on business IT expenditures for small and mid-sized business and is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Small and Mid-Sized Businesses (SMBs) are growing contributors to US business IT expenditures, particularly in the services and transportation, communications, and utilities (TCU) verticals. Factors including mobility, the web, and online services are among the primary impetus driving spending. This Excel-based Data-rich Deliverable (DRD) include market intelligence on business IT expenditures for small and mid-sized business by vertical and is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Small and Mid-Sized Businesses (SMBs) will invest in the coming years in network upgrades as a result of increasing data usage. It is also expected that there will be the beginning of a shift to UC due to purpose-built solutions. This Excel-based Data-rich Deliverable (DRD) includes market intelligence on Network Hardware expenditures for small and mid-sized business and is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB services. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Small and Mid-Sized Business (SMB) expenditures on IT Personnel is on the decline as more and more companies shift to outsourced services. This Excel-based Data-rich Deliverable (DRD) includes market intelligence on business IT Personnel expenditures for small and mid-sized business and is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB. IT Personnel consists of expenditures on internal staffing, part-time and full-time, within a firm's IT department. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Small and Mid-Sized Businesses (SMBs) is an increasing component of US business telecom spending. Largely driving spending up among SMBs is the increasing demand from mobile workers which translates to increasing use of wireless voice AND data. With a great deal of decision activities expected around adding wireless into business data access strategy, it is critical to understand SMB telecom spending motivators. This Excel-based Data-rich Deliverable (DRD) includes market intelligence on expenditures on the Telecom market for small and mid-sized business and is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB services. Compass Intelligence defines IT telecom as expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business, Business Telecom and OCEM subscriptions covers Compass Intelligence’s latest web-based primary research study regarding the Demand for Bundles in the Small Business Market. Approach: Web-based primary research study using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Survey conducted in November, 2009. Size of business includes: Small Business, a firm with 5-99 employees across all locations. The Expert Guide for this deliverable is Kneko Burney.
 

Outsourced and hosted services offer small and mid-sized businesses a high level of service with a reduced infrastructure and reduced costs. This area of IT spending will experience strong growth over the forecast period, particularly among SMBs. This Excel-based Data-rich Deliverable (DRD) is part of the Business Managed & Services, SMB Business, Small Business, Mid-Sized Business and Global SMB and includes market intelligence on outsourcing expenditures for small and mid-sized business. Compass Intelligence defines business IT outsourcing as expenditures on services rendered by 3rd parties, including IT outsourcing companies. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rate, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

Application spending among businesses is a rapidly growing IT spending category and SMBs are increasing their spending in this category at an even greater pace than Enterprise Businesses. This Excel-based Data-rich Deliverable (DRD) is part of the Compass Intelligence SMB research. Compass Intelligence defines IT applications as expenditures on server and client-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning and security applications. The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2009 through 2014 and include annual growth rates, as well as percentage of total market. This is an On-Demand Market report. In an effort to provide our customers with the most current forecast and trending data available, once ordered, this report will be generated and made available to the client within 24 hours.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Small and Mid-Sized Business subscriptions. This 14-page report provides a detailed analysis of spending within the small and mid-sized business IT market today, including current converging market dynamics and budget priorities and expectations. Compass Intelligence surveyed small and mid-sized business IT decision-makers in Q1 2009. One of the key findings from Compass Intelligence’s latest survey is that due to a still struggling economy, access to more technology at lower cost, most notably cloud computing technologies that deliver infrastructure and services over the cloud, allowing companies on a tight budget to obtain necessary services without the capital expenditure are much sought after. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This aDRD (Announcement-based Data-Rich Deliverable) is part of the Business IT, Business Managed & Hosted Services, and Small and Mid-Sized “middle-market” subscriptions. This 9-page announcement discusses AT&T and Intel’s announced regarding the launch of their remote PC tech support services to SMBs. This solution is launched under AT&T Tech Support 360 service, and is based on Intel's vPro technology. Tech Support 360 has received over 100,000 customer subscription in a year of its launch. The overall plan is to bring the power and cost savings of enhanced remote PC tech support to small and midsize businesses, offering them helpdesk capabilities more typically found in much larger enterprises. The Expert Guide for this DRD is Kneko Burney.
 

This aDRD (Announcement-based Data-Rich Deliverable) is part of the Online Customer Experience Model and Small Business subscriptions. This 6-page announcement discusses AMEX recent plans to expand upon Forum’s small business networking capabilities. Forum, which was launched in 2007, is continually evolving. American Express OPEN Forum has begun to develop tools that will allow small business owners to bridge the gap between building relationships and connecting through social media. Social networking is an enormous trend in the online world currently and businesses are working more and more to tap into that potential and with due cause. Included in this report, are Compass Intelligence’s recent survey findings regarding businesses interest in various avenues of online learning in 2009. The Expert Guide for this report is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless and Small Business subscriptions. This 35-page report takes a look at and provides insights into both the Wireless Opportunities and Market Shares for Wireless Subscribers in US Small Businesses. Included are Compass Intelligence’s latest survey results regarding Customer Perception Data, Churn—Why they Left and Expected Churn—Why they Plan to Leave. Also provided in this report, in terms of small and SOHO businesses, are multiple forecasts and stats on Wireless Market Shares, Carrier Market Shares, Employment, Wireless Subscribers, Wireless Expenditures, Mobile Broadband Subscribers and more. Survey Details: These results show the reactions of 10,011 working Americans in a number of industries and job functions. Most respondents were in professional job functions. Of the 10K respondents, 3500 worked for companies with <100 employees. Roughly 30% of those surveyed were in position of IT or Telecom purchasing authority and involved in such decisions for their company. Roughly 1400 were IT/Network decision-makers. Roughly 30% of the Small Business respondents surveyed owned 20% or more of their businesses and 88% of SOHO respondents owned 20% of more of their businesses. Business Wireless Subscribers include both Corporate Liable and discounted/Reimbursed Business subscribers (Company pays the bill). Size of business includes: SOHO Business – A U.S. business with 1 to 4 employees and Small Business – A U.S business with 5 to 99 employees. The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted Services and Small Business subscription includes market intelligence on Small Business Managed & Hosted services expenditures by size of business. Managed services include expenditures on network-based services that provide a network, application or computing capability to a client and are delivered on an on-going basis by a 3rd party for a recurring fee. Managed services include those managed services delivered by Telecom and communications service providers. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on Business IP services by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage3of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on Fractional T1 services by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines Fractional T1 services as services providing one or more channels of a T-1 service. A complete T-1 carrier contains 24 channels, each of which provides 64 Kbps. Most phone companies, however, also sell fractional T-1 lines, which provide less bandwidth but are also less expensive. Typically, fractional T-1 lines are sold in increments of 56 Kbps (the extra 8 Kbps per channel is used for data management). Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on T1 services by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines T1 services as services providing a dedicated phone connection supporting data rates of 1.544Mbits per second. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on Business Broadband services by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines broadband as DSL, satellite Internet, Cable modems and fixed wireless Internet services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on Dial-Up Internet Access services by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines broadband as DSL, satellite Internet, Cable modems and fixed wireless Internet services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on VoIP Integrated Access Services (IAS) by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines VoIP integrated access services as all integrated access services over IP connections that provide both voice and data access over a single connection. This would include VoCable, VoDSL and Voice over Packet services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on TDM Integrated Access Services (IAS) by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines TDM integrated access services as services providing TDM voice over circuit-switched connections, such as Voice-over-Frame and channelized T1 lines. Wireline data services include expenditures on for-fee data transport services over the public switched telephone network or an in-ground private data network (IP, ATM, frame relay etc.). Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP and Small Business subscriptions includes market intelligence on business expenditures on the Internet Protocol market by 9 distinct IP categories and by size of business. Compass Intelligence defines IP as services used to carry and/or connect to the Internet. This category includes Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP, Global SMB, Small and Mid-sized business subscriptions includes market intelligence on revenues for the IP VPN market for small and mid-sized businesses. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category includes Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines IP VPN as Virtual Private Network or a network that is constructed by using public wires (Public Internet) to connect nodes. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business telecom expenditures for small business. Compass Intelligence defines Telecom as services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Wireline Data expenditures for small business by vertical. Compass Intelligence defines Wireline Data as expenditures on for-fee data transport services over a wireless network, even when sessions are terminated on a wireline network. This category includes fixed wireless; satellite broadcast Internet services; wireless web services and private/proprietary wireless data network services, as well as one-time service-related charges such as equipment set up (not related to applications integration). This category does not include hosting fees for wireless-accessible applications, one-time applications integration or equipment rental. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireline Voice expenditures for small business by size of business. Wireline voice services include expenditures on dial tone related services, where voice calls are delivered over the public switched telephone network. This category includes local and long distance access charges, as well as “enhanced” services related to voice, such as voicemail, call forwarding, call waiting, caller ID, and Centrex. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Voice Expenditures for small business by vertical. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Verticals include: Mining, Construction, TCU, Government, Retail, Services, FIRE, Manufacturing, Wholesale Trade and Retail. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Network Hardware expenditures for small business. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks.This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on Network Hardware expenditures for small business by vertical. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on telecom expenditures for small business by category. Telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. Categories include: Wireline Voice, Wireline Data, Wireline Voice Equipment, Wireless Voice, Wireless Data and Wireless Equipment. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Voice Expenditures for small business by size of business. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Data expenditures for small business by size of business. Wireless data services include expenditures on wireless data services, including wireless connection card services for laptops, and data content sent from wireless devices, such as text messages/SMS, wireless Web browsing, wireless video and picture mail. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on Wireless Equipment expenditures for small business by size of business. Wireless Equipment includes business expenditures on wireless devices, including handsets, smartphones, Blackberry devices and connection cards. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Applications, Global SMB, Small and Mid-sized business subscriptions includes market intelligence on Mobile Busisiness Applications expenditures for small and mid-sized businesses. Mobile Applications consist of business expenditures on mobile and wireless-based custom-coded and packaged applications, including productivity, Enterprise Resource Planning, Email, CRM and security applications. Hosted or rented applications do not fall in this category of IT spending, but are considered "Outsourcing & 3rd Party Services." Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Mid and Small Business subscriptions include market intelligence on Wireline Data Services expenditures by size of business. Compass Intelligence defines wireline data services as all data transport services and telco-provided managed services. IP and private line services are included in this category, as well as Frame Relay and ATM. Business telecom consists of business expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-Sized Business subscriptions include market intelligence on Wireline Voice expenditures by size of business. Wireline voice services include expenditures on dial tone related services, where voice calls are delivered over the public switched telephone network. This category includes local and long distance access charges, as well as “enhanced” services related to voice, such as voicemail, call forwarding, call waiting, caller ID, and Centrex. Size of business includes Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small & Mid-sized Business and subscriptions include market intelligence on Wireline Equipment expenditures for small and Mid-size business by size of business. Wireline Voice Equipment includes expenditures on premise equipment required for conducting voice calls. This category includes wireline handsets (both corded and cordless), headsets, Private Branch Exchange (PBX) systems and PBX-specific handsets, key systems and multi-line phones. This category does not include PC-based PBX systems or any other kinds of LAN telephony solutions. These products are considered data networking solutions. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-Sized Business subscriptions include market intelligence on Wireless Voice Expenditures for small and mid-sized business by size of business. Wireless Voice Services (WLV) include expenditures on dial tone related services, where voice calls are delivered over a wireless network. This category includes per-minute charges, base charges in flat-rate plans and for-fee, value-added services related to wireless voice transport, i.e., voice-activated dialing, voicemail, call forwarding, call waiting, and caller ID. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-Sized Business subscriptions include market intelligence on Wireless Data expenditures for small and mid-size by size of business. Wireless data services include expenditures on wireless data services, including wireless connection card services for laptops, and data content sent from wireless devices, such as text messages/SMS, wireless Web browsing, wireless video and picture mail. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-Sized Business subscriptions include market intelligence on Wireless Equipment expenditures for small and mid-size business by size of business. Wireless Equipment includes business expenditures on wireless devices, including handsets, smartphones, Blackberry devices and connection cards. Size of business includes Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rate, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Networks, Global SMB, Small and Mid-Sized Business subscriptions include Network Hardware expenditures by category. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, NICs, remote access servers, and "other". Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms for small businesses. Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized business subscriptions includes market intelligence on Network Hardware: Hub expenditures for small and mid-sized businesses. Compass Intelligence defines hubs as a common connection point for devices in a network. Hubs are commonly used to connect segments of a LAN and contain multiple ports. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized business subscriptions includes market intelligence on Network Hardware: LAN expenditures for small and mid-sized businesses. Compass Intelligence defines local area network equipment as equipment that filters and forwards packets between LAN segments. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized business subscriptions includes market intelligence on Network Hardware: Modems expenditures for small and mid-sized businesses. Compass Intelligence defines modems as devices or programs that enable computers to transmit data over, for example, telephone or cable lines.Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized business subscriptions includes market intelligence on Network Hardware: NICs expenditures for small and mid-sized businesses. Compass Intelligence defines network interface cards as expansion boards that are inserted into computers, allowing those computers to be connected to a network. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized Business subscriptions includes market intelligence on Network Hardware: "Other" expenditures for small and mid-sized businesses. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized Business subscriptions includes market intelligence on Network Hardware: Router expenditures for small and mid-sized businesses. Compass Intelligence defines routers as devices that forward data packets along networks. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized business subscriptions includes market intelligence on Network Hardware expenditures for small and mid-sized business. Compass Intelligence defines network hardware equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers (RAS) and NICs. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Global SMB, Small and Mid-sized subscriptions includes market intelligence on Network Hardware: RAS expenditures for small and mid-sized business. Compass Intelligence defines remote access servers as equipment that is dedicated to handling users that are not on a LAN but need remote access to it. The remote access server allows users to gain access to files and print services on the LAN from a remote location. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks. This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. Other hardware includes cabling and LAN-related installation and design service, as well as on-going maintenance/monitoring/support services, where applicable. Size of business includes: Small Business (5-99 employees) and Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business subscription includes business demographics on Number of Firms for small and mid-sized businesses. Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business subscription includes business demographics on Number of Employees for small and mid-sized businesses. Compass Intelligence defines Employment as non-farm, full and part-time workers in the US, hourly and salaried, including Government workers. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Firms for small businesses. Compass Intelligence defines Firms as a business entity, which may include 1 or more locations domestically or internationally. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.

 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model as well as both the Small and Mid-Sized Business subscriptions. This 58-page report provides the findings of our Q1 2009 Online Experience Rankings for SMB portals. Topics of discussion include key strategies emerging in 2009, Vendor Profiles, the sell-thru partner angle and how SMBs can stand out and thrive in todays economic environment.  These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and/or Mid-sized Business users.  The rankings have been designed to expose the strong points, as well as the weak points of each vendor’s capabilities.  Additionally, these rankings score the overall online experience, not just the buying experience and factors such as original content and learning materials are weighed just as heavily as the ability to buy or gain access to customer support online.  The report includes the rankings and key finds, profiles of the Top 10 ranked vendors.  Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes business demographics on Number of Employees for small businesses. Compass Intelligence defines Employment as non-farm, full and part-time workers in the US, hourly and salaried, including Government workers. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on business IT expenditures for small and mid-sized business by category and size. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on IT: Computer Hardware expenditures for small and mid-sized business. Compass Intelligence defines business IT computer hardware as expenditures on computing equipment, such as servers, PCs, laptops, storage solutions and peripherals. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on IT: Network Hardware expenditures for small and mid-sized business. Network hardware consists of equipment purchased to connect PCs to one another in local area networks, as well as to connect locations/LANs via wide-area networks.This equipment includes the major categories of routers, LAN switches, modems, hubs, remote access servers. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted Services, SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on Business IT: Outsourcing expenditures for small and mid-sized business. Compass Intelligence defines business IT outsourcing as expenditures on services rendered by 3rd parties, including IT outsourcing companies. Managed services include expenditures on network-based services that provide a network, application or computing capability to a client and are delivered on an on-going basis by a 3rd party for a recurring fee. Managed services include those managed services delivered by Telecom and communications service providers. Size of business includes: Small Business (5-99), Mid-Sized Business (100 to 999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on business IT: Personnel expenditures for small and mid-sized business. IT Personnel consists of expenditures on internal staffing, part-time and full-time, within a firm's IT department. This may include the salaries of non-technical staff, such as office managers, that are performing IT related duties in smaller companies. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on business IT expenditures for small and mid-sized business. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business and Global SMB include market intelligence on expenditures on the IT: Telecom market for small and mid-sized business. Compass Intelligence defines business IT as expenditures which consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. Compass Intelligence defines IT telecom as expenditures on telecom services, such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SMB Business, Small Business, Mid-Sized Business, Global SMB and Vertical Summary Add-Ons by Size of Business subscriptions include market intelligence on business IT expenditures for mid-sized business by vertical. Compass Intelligence defines IT expenditures as investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications. This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government. Size of business includes Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This aDRD (Announcement-based Data-Rich Deliverable) is part of the Business Managed & Hosted Services, Competitive Profiles, Global SMB, Small and Mid-Sized Business subscriptions.  This 7-page announcement discusses Microsoft and Vodafone’s recent announcement of their joint venture to offer online collaboration and communication services such as Microsoft Exchange, Microsoft SharePoint, Microsoft Office Communications and Microsoft Office Live Meeting for business customers. This new service is aimed at the SMB market and at enabling clients to concentrate on their core business functions by outsourcing non-critical activities. Managed services expenditures consist of network-based services that provide a network, application or computing capability to a client and are delivered on and on-going basis by a 3rd party for a recurring fee. Managed services include those managed services delivered by Telecom and communications service providers. The Expert Guide for this report is Kneko Burney.

 

 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business subscription includes market intelligence on business IT expenditures for small business by category. Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.�This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business and Vertical Summary Add-Ons by Size of Business subscriptions includes market intelligence on business IT expenditures for Small Business by vertical.  Compass Intelligence defines IT expenditures as investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services.   There are nine vertical markets included in this forecasting breakout: those include Mining, Construction, Manufacturing, TCU (Transportation/Communications/Utilities), Wholesale Trade, Retail Trade, Services, and Government.  Size of business includes Small Business (5-99 employees).  The Expert Guide for this deliverable is Kneko Burney.  Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.