This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 3Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 14-page article explores Small Business Wireless Services Online with the top U.S. wireless vendors. Included are current vendor approaches within the "small" wireless market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 1Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 9-page article discusses the increase of customer testimonial online, as it relates to small and mid-sized businesses. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 11-page article discusses and analyzes small businesses focus on both vertical and industry solutions. Included are current vendor approaches within the "small" healthcare market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model, SOHO and Small Business subscriptions. This 9-page report explores best-in-class small business ecommerce solutions, as well as overall online interactions. Our research with vendor sites has revealed that vendors with engaging experiences – a combination of e-Commerce with community and content, tailored just for SBs is the most effective way to reach and sell to them. To find out more, purchase this report. Size of business includes SOHO Business (1-4) and Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Online Customer Experience Model subscription. This deliverable covers Compass Intelligence’s latest web-based primary research study, using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) that was balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Survey conducted in Nov. 2009. Topics for sizes of business include: Software-as-a-Service, Computers and computing related equipment and software, Telecom Services (including wireless, local and long distance and VoIP. Size of business includes: SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 30-page report provides the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Executive Summary of Results, Rankings of the Top 10 Vendors, Key Strategies Emerging at the end of 2009, and Vendor Profiles. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight in understanding what Business Users want with regard to learning online. This report version includes the Methodology & Project background, Revisiting Expected IT spending, What is Cisco.com's Reach among Business Users and more. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight into the business end of social networking use.  The primary research, conducted by Compass Intelligence covered 10K Working Americans and their use of Social Networking for business purposes. The full report version includes the rankings on most valuable sites and resources as well as IT budget expectations and spending in 2009. The Expert Guide for this deliverable is Kneko Burney.