This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless, Enterprise, and Mid Sized “middle market” Business subscriptions. This complimentary presentation provides detailed analysis of wireless opportunity and carrier market shares for wireless subscribers in US mid-sized and enterprise businesses. included are Compass Intelligence’s latest survey results regarding customer perception data regarding the top wireless providers in the US. Multiple forecasts regarding business wireless subscribers and carrier market shares are covered and analyzed. Business Wireless Subscribers include both Corporate Liable and discounted/Reimbursed Business subscribers (Company pays the bill). One of the key findings from Compass Intelligence’s latest survey is that despite the economic recession, wireless subscriptions continue to grow at a healthy rate. Wireless subscribers working for large and mid-sized companies (firms with more than 100 employees) comprise roughly 60% of the business wireless segment in 2009. Companies covered in this report include: AT&T, Sprint/Nextel, T-Mobile, and Verizon Wireless. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Government and Federal Government subscriptions. This free report is a short powerpoint presentation highlighting US Government IT budget and tech trends. Market forecasts highlights are included in this report from 2008 to 2013. Compass Intelligence defines information technology as business IT expenditures consisting of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing 3rd party services. Federal government includes all civilian and defense agencies, departments, organizations, and offices of the US federal government. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless subscription. This complimentary presentation provides insights into the U.S. prepaid and post paid wireless market including an overview of the prepaid market, customer intentions regarding the purchase of new prepaid devices in 2H2009, and forecasts on business wireless subscribers. One of the key findings from Compass Intelligence’s latest survey is that prepaid is becoming more appealing to non-traditional customer segments, which suggests prepaid wireless has become a viable alternative for businesses and professionals and this is the beginning of a broader trend in the industry. Companies covered in this report include: AT&T, Leap Wireless, Metro PCS, Sprint/Nextel (Boost Mobile), T-Mobile, Tracfone, Verizon Wireless and Virgin Mobile.The Expert Guide for this presentation is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight in understanding what Business Users want with regard to learning online. This report version includes the Methodology & Project background, Revisiting Expected IT spending, What is Cisco.com's Reach among Business Users and more. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Health Care vertical subscription. This free summary presentation provides insight into the current IT trends and budget status within health care. This free summary presentation includes forecast highlights, trending highlights, market indicators and more. The primary research, conducted by Compass Intelligence covered 120 Health Care vertical IT decision-makers and their expected 2009 budget compared to their 2008 budget. The full report version includes a forecast for US Health Care IT spending by size of business; as well as by category, Health Care vertical IT Spending Market Indicators, IT Budget Expectations of Health Care Providers, Budget Priorities in the Health Care Industry, Decision-Maker Perceptions about the Economy, and Compass Intelligence Survey Results from 4Q 2008-Q2 2009. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight into the business end of social networking use.  The primary research, conducted by Compass Intelligence covered 10K Working Americans and their use of Social Networking for business purposes. The full report version includes the rankings on most valuable sites and resources as well as IT budget expectations and spending in 2009. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business IT  and Business Telecom subscriptions. This free summary presentation discusses and analyzes the expectations, new challenges and opportunities in US business ICT spending and evaluates them by category and by vertical.   Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firm’s IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. The Expert Guide for this deliverable is Stephanie Atkinson. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the  Government and Federal Government subscriptions.  This free report is a short powerpoint presentation highlighting the United States Federal Government IT market.  Market forecasts are included in this report from 2007 to 2012. Compass Intelligence defines information technology as business IT expenditures consisting of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services.  Federal government includes all civilian and defense agencies, departments, organizations, and offices of the US federal government.  The Expert Guide for this deliverable is Stephanie Atkinson.

 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business IT subscription. This free summary presentation discusses and analyzes the expectations, new challenges and opportunities in US business ICT spending and evaluates them by category and by size of business.   Business IT expenditures consist of investments on services, equipment, applications and personnel to develop, manage and support a firms IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees) and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2008 through 2013 and include annual growth rates, as well as percentage of total market.
 

This Data-rich Deliverable (DRD) is part of the Business Applications, Business Wireless and FIRE subscriptions. This free summary presentation includes demographics and mobile usage behavior of mobile banking users.  Mobile Banking: Access retail banking services on your mobile device including checking account balance, balance transfers, etc. This is the definition used in the survey questionnaire.  Approach: Web-based primary research study using an opt-in panel of consumers and business decision-makers.  A random sample of 20K+ mobile phone users (18+ years old, employed) balanced across vertical industry.  Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, employment status, size of business and vertical industry.  Survey conducted in May, 2008.  Size of business includes SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Stephanie Atkinson and Nian Cheng.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Experience Model subscription.  This free summary presentation highlights the complete vendor rankings from our latest Q3 SMB online experience research.  This research is authored by Kneko Burney and Amy Cravens.

This research is part of Compass Intelligence’s Customer Experience Model practice and includes analysis of the websites of 40+ vendors, primary research with more than 500 SMB decision-makers and briefings with multiple vendors reviewed in the research. "The Web is a viable platform through which to engage SMB decision-makers meaningfully and is one of the key chan­nels through which these customers currently inform their ICT purchase decisions," says Kneko Burney, President of Compass Intelligence. "What’s more, SMB decision-makers are looking to the Web as a means to further engage with customers, suppliers, key vendors, partners, each other, experts and more. As such, vendors hoping to tap into the massive SMB market opportunity, worth more than $300 Billion in ICT spending in the US, will need to invest in Web strategies that do more than just drive transactions, but that also work to build relationships," says Ms. Burney.

 

This iDRD (Insight-based Data Rich Deliverable) is part of the Customer Experience Model subscription.  This free summary presentation highlights the best and worst practices from our latest Q3 SMB online experience research.  This research is authored by Kneko Burney and Amy Cravens.

This research is part of Compass Intelligence’s Customer Experience Model practice and includes analysis of the websites of 40+ vendors, primary research with more than 500 SMB decision-makers and briefings with multiple vendors reviewed in the research. "The Web is a viable platform through which to engage SMB decision-makers meaningfully and is one of the key chan­nels through which these customers currently inform their ICT purchase decisions," says Kneko Burney, President of Compass Intelligence. "What’s more, SMB decision-makers are looking to the Web as a means to further engage with customers, suppliers, key vendors, partners, each other, experts and more. As such, vendors hoping to tap into the massive SMB market opportunity, worth more than $300 Billion in ICT spending in the US, will need to invest in Web strategies that do more than just drive transactions, but that also work to build relationships," says Ms. Burney.

 

This free report is a short powerpoint presentation highlighting the United States Mobile Applications market.  Market forecasts are included in this report from 2007 to 2012.  Mobile applications include software and custom-coded applications purchased and used on mobile devices.  These applications include things such as email, IM, proeductivity, CRM, GPS, and many others.  The expert guide for this presentation is Stephanie Atkinson.
 

This iDRD-(Insight-based Data Rich Deliverable) is part of the Education subscription.  This free summary presentation discusses a brief highlight of the Education IT market and is authored by Stephanie Atkinson.

As institutions increasingly rely on technology to support school management, student communications, and e-learning initiatives, IT spending in this vertical is expected to maintain solid growth over the next few years. Total IT expenditures are anticipated to increase 2.6% in 2008, bringing spending to $47.7 billion for the year. Also supporting IT spending growth is the impact a technology forward-facing school has on attracting students. Technology is being used as a way to compete and attract students to schools and colleges and thus has a significant impact on tuition and funding levels.

1. In 2008 the education vertical is expected to spend nearly $47.8 billion on IT in 2008, with expenditures expected to increase to roughly $56.2 billion by 2012.
2. Higher education accounts for the majority (64.8%) of education IT spending in 2008 and is also expected to increase spending on at a greater rate than K-12 over the forecasted period.
3. Telecom is the largest category of spending at nearly $16.0 billion in 2008, however, outsourcing will be the fastest growing segment over the forecasted period.

 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business IT and Business Telecom subscriptions. This 15-page powerpoint presentation discusses the current state of the Telecom and IT market, as well as the rapid changes and trends occurring.  Also included in this presentation is a forecast of both US Business & Government IT and Telecom spending in the US.  Forecasts are from 2007 through 2012 and include annual growth rates. Compass Intelligence defines IT as services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing & 3rd party services. Compass Intelligence defines Telecom as services such as wireline and wireless voice, data services and VPNs, as well as managed services provided by a telecom operator.  This category of IT spending also consists of business expenditures on wireline voice equipment, such as TDM PBXs and handsets, and wireless voice/mobile data equipment. The Expert Guide for this deliverable is Stephanie Atkinson.