This complimentary presentation highlights the rankings of buyback & recycling programs. The rankings are derived from analysis of buyback or trade-in programs, which includes information from user feedback, program capabilities and expert analysis. The top four wireless carriers-Verizon, AT&T, Sprint and T-Mobile are currently leading the buyback program. This research is authored by Kate Pearce and headed by Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 4Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This complimentary summary presentation highlights the rankings of the top four wireless carriers-Verizon, AT&T, Sprint and T-Mobile- buyback recycling programs. The rankings are derived from analysis of buyback or trade-in programs, which includes information from user feedback, program capabilities and expert analysis. This research is authored by Kate Pearce and headed by Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 3Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Connected Worlds subscription and includes insights and analysis regarding the possible war brewing between Mobile Network Operators (MNOs) and Apple.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Connected Worlds subscription and and includes insights and analysis regarding Google's impending acquisition of Motorola Mobility.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 14-page article explores Small Business Wireless Services Online with the top U.S. wireless vendors. Included are current vendor approaches within the "small" wireless market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless, Mobility & Wireless Pulse, Pulse of the Market and Spotlight Pulse subscriptions. This complimentary presentation provides an executive summary of how Pc's are impacting the market . This report also includes survey stats on familiarity and interests in tablets, buying behavior over the next 12 months and trends & observations in the market. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 1Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This xDRD is part of the SOHO and Small Business subscriptions. It includes business demographics including employment and number of firms by the SOHO and Small Business segments, as well as numerous vertical markets or industries. It also includes a number of forecasts on the topics of Managed Services, IT, and Broadband/Internet. SOHO is a business with 1 to 4 employees, while Small Business is a business with 5 to 99 employees. Forecasts are from 2009 to 2014 and include annual growth rates and more. The Expert Guide for this report is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 9-page article discusses the increase of customer testimonial online, as it relates to small and mid-sized businesses. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 11-page article discusses and analyzes small businesses focus on both vertical and industry solutions. Included are current vendor approaches within the "small" healthcare market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Education subscription. This complimentary summary provides excerpts of Compass Intelligence's findings within the wireless Education vertical. Included is a forecast on the Education Telecom market, 2009-2014. Topics covered include: Wireless Trends in Education, Mobile Applications in Education and Education Telecom. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless, Small Business, Mobility & Wireless Pulse and SB Pulse subscriptions. This complimentary presentation provides detailed analysis of spending expectations on Wireless Data for Small Businesses . Included is a forecast on Wireless Data Spending for Small Business, 2009 - 2014. This report also includes survey stats on Top Areas of 2010 Tech Spend for Small Business and How Small Business workers connect to the internet. The survey was conducted in July 2010. Results shown by Small Business includes (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless, Enterprise, and Mid Sized “middle market” Business subscriptions. This complimentary presentation provides detailed analysis of wireless opportunity and carrier market shares for wireless subscribers in US mid-sized and enterprise businesses. included are Compass Intelligence’s latest survey results regarding customer perception data regarding the top wireless providers in the US. Multiple forecasts regarding business wireless subscribers and carrier market shares are covered and analyzed. Business Wireless Subscribers include both Corporate Liable and discounted/Reimbursed Business subscribers (Company pays the bill). One of the key findings from Compass Intelligence’s latest survey is that despite the economic recession, wireless subscriptions continue to grow at a healthy rate. Wireless subscribers working for large and mid-sized companies (firms with more than 100 employees) comprise roughly 60% of the business wireless segment in 2009. Companies covered in this report include: AT&T, Sprint/Nextel, T-Mobile, and Verizon Wireless. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Government and Federal Government subscriptions. This free report is a short powerpoint presentation highlighting US Government IT budget and tech trends. Market forecasts highlights are included in this report from 2008 to 2013. Compass Intelligence defines information technology as business IT expenditures consisting of investments on services, equipment, applications and personnel to develop, manage and support a firm's IT infrastructure and communications.  This market consists of six categories: computer hardware, applications, network hardware, telecom, IT personnel and outsourcing 3rd party services. Federal government includes all civilian and defense agencies, departments, organizations, and offices of the US federal government. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business Wireless subscription. This complimentary presentation provides insights into the U.S. prepaid and post paid wireless market including an overview of the prepaid market, customer intentions regarding the purchase of new prepaid devices in 2H2009, and forecasts on business wireless subscribers. One of the key findings from Compass Intelligence’s latest survey is that prepaid is becoming more appealing to non-traditional customer segments, which suggests prepaid wireless has become a viable alternative for businesses and professionals and this is the beginning of a broader trend in the industry. Companies covered in this report include: AT&T, Leap Wireless, Metro PCS, Sprint/Nextel (Boost Mobile), T-Mobile, Tracfone, Verizon Wireless and Virgin Mobile.The Expert Guide for this presentation is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight in understanding what Business Users want with regard to learning online. This report version includes the Methodology & Project background, Revisiting Expected IT spending, What is Cisco.com's Reach among Business Users and more. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Health Care vertical subscription. This free summary presentation provides insight into the current IT trends and budget status within health care. This free summary presentation includes forecast highlights, trending highlights, market indicators and more. The primary research, conducted by Compass Intelligence covered 120 Health Care vertical IT decision-makers and their expected 2009 budget compared to their 2008 budget. The full report version includes a forecast for US Health Care IT spending by size of business; as well as by category, Health Care vertical IT Spending Market Indicators, IT Budget Expectations of Health Care Providers, Budget Priorities in the Health Care Industry, Decision-Maker Perceptions about the Economy, and Compass Intelligence Survey Results from 4Q 2008-Q2 2009. The Expert Guide for this deliverable is Stephanie Atkinson.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP subscription includes market intelligence on business expenditures on Business Broadband services by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines broadband as DSL, satellite Internet, Cable modems and fixed wireless Internet services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2006 through 2011 and include annual growth rate, as well as percentage of total market.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business IP subscription includes market intelligence on business expenditures on VoIP Integrated Access Services (IAS) by size of business. Compass Intelligence defines Business IP as services used to carry and/or connect to the Internet. This category include Full and Fractional T1 and T3 connections, broadband services, dial-up Internet access, OC-X services and both TDM and VoIP-based Integrated Access. Compass Intelligence defines VoIP integrated access services as all integrated access services over IP connections that provide both voice and data access over a single connection. This would include VoCable, VoDSL and Voice over Packet services. Size of business includes Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney. Forecasts are from 2006 through 2011 and include annual growth rate, as well as percentage of total market.