This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This presentation report highlights the rankings from our latest 3Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 3Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 9-page article explores Small Business Bundle Builders Online, as well as relevant and emerging trends. Included are current vendor bundle builder offerings for small businesses online. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This presentation report highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Management subscription. This presentation details the relative strengths and weaknesses within the online portals of AT&T Premier, Sprint My Business, and Verizon My Business/Verizon Enterprise Center. Compass Intelligence has examined the functionality and user experience of the ”Corporate and Small Business Users” within the 3 Vendor portals of AT&T, Verizon and Sprint. We have used a number of Primary and Secondary sources to complete this research, which was initiated in the 4Q2010 and was completed by 1Q2011. This research is authored and headed by Kneko Burney and Sean Rowe.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Management subscription. This presentation details the relative strengths and weaknesses within the online portals of AT&T Premier, Sprint My Business, and Verizon My Business/Verizon Enterprise Center. Compass Intelligence has examined the functionality and user experience of the “Individual Responsible Users” within the 3 Vendor portals of AT&T, Verizon and Sprint. We have used a number of Primary and Secondary sources to complete this research, which was initiated in the 4Q2010 and was completed by 1Q2011. This research is authored and headed by Kneko Burney and Sean Rowe.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 14-page article explores Small Business Wireless Services Online with the top U.S. wireless vendors. Included are current vendor approaches within the "small" wireless market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 1Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This presentation report highlights the rankings from our latest 1Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 9-page article discusses the increase of customer testimonial online, as it relates to small and mid-sized businesses. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Kneko Burney.
 

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience subscription. This 11-page article discusses and analyzes small businesses focus on both vertical and industry solutions. Included are current vendor approaches within the "small" healthcare market. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. Size of business includes: Small Business: A business enterprise with 5 to 99 employees across all locations and Mid-Sized Business: A business enterprise with 100 to 999 employees across all locations. The Expert Guide for this DRD is Stephanie Atkinson.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model, SOHO and Small Business subscriptions. This 9-page report explores best-in-class small business ecommerce solutions, as well as overall online interactions. Our research with vendor sites has revealed that vendors with engaging experiences – a combination of e-Commerce with community and content, tailored just for SBs is the most effective way to reach and sell to them. To find out more, purchase this report. Size of business includes SOHO Business (1-4) and Small Business (5-99 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the SMB, Business Networks, and Online Customer Experience Model subscriptions. This 12-page report explores the spending expectations and overall priorities of SMBs within the networking hardware segment. Our research shows that key drivers are the increasing data storage and security requirements in businesses of all sizes, in addition to the shift toward more and better bandwidth access in various locations of the business. To find out more, purchase this report. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Small Business, Business Telecom and OCEM subscriptions covers Compass Intelligence’s latest web-based primary research study regarding the Demand for Bundles in the Small Business Market. Approach: Web-based primary research study using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Survey conducted in November, 2009. Size of business includes: Small Business, a firm with 5-99 employees across all locations. The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the SOHO, Business Telecom and OCEM subscriptions covers Compass Intelligence’s latest web-based primary research study regarding the demand for bundles in the SOHO market. Approach: Web-based primary research study using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Survey conducted in November, 2009. Size of business includes: SOHO (1-4 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Telecom and OCEM subscriptions covers Compass Intelligence’s latest web-based primary research study regarding the demand for bundles in the Telecom market by size of business. Approach: Web-based primary research study using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Size of business includes: SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Telecom and OCEM subscriptions covers Compass Intelligence’s latest web-based primary research study regarding the demand for bundles in the Telecom market by account type. Approach: Web-based primary research study using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Account Type Includes: Corp Liable, Discount and Consumer. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model. This complimentary summary provides excerpts of Compass Intelligence's findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Expectations for the Future among Small and Mid-Sized Business Decision-Makers, Business Growth, IT Spending, and the Top 10 vendor listing with ranking. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Online Customer Experience Model subscription. This deliverable covers Compass Intelligence’s latest web-based primary research study, using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) that was balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Survey conducted in Nov. 2009. Topics for sizes of business include: Software-as-a-Service, Computers and computing related equipment and software, Telecom Services (including wireless, local and long distance and VoIP. Size of business includes: SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 10-page report explores Cisco’s best practices and innovative strategies to build relationships with SMB users online. The provided results are the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include vendor strengths and weaknesses, website snapshots with commentary and overall guiding thoughts. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 10-page report explores Dell’s best practices and innovative strategies to build relationships with SMB users online. The provided results are the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include vendor strengths and weaknesses, website snapshots with commentary and overall guiding thoughts. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 10-page report explores Verizon’s best practices and innovative strategies to build relationships with SMB users online. The provided results are the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include vendor strengths and weaknesses, website snapshots with commentary and overall guiding thoughts. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 10-page report explores American Express’ best practices and innovative strategies to build relationships with SMB users online. The provided results are the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include vendor strengths and weaknesses, website snapshots with commentary and overall guiding thoughts. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This Excel-based Data-rich Deliverable (DRD) that is part of the Business Managed & Hosted, Business Applications, Business Telecom and Business IT subscriptions. This deliverable covers Compass Intelligence’s latest web-based primary research study, using an opt-in panel of consumers and business decision-makers. A random sample of 10K+ mobile phone users (18+ years old, employed) that was balanced across vertical industry. Qualified respondents were further surveyed regarding mobile device type, mobile phone usage, purchasing plans for mobile devices, employment status, size of business and vertical industry. Survey conducted in Nov. 2009. Topics covered include: Network Utilities, Compute-aaS, Mobile Apps, SaaS, and SaaS Applications. Size of business includes: SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), and Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 12-page report explores AT&T’s best practices and innovative strategies to build relationships with SMB users online. The provided results are the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include vendor strengths and weaknesses, website snapshots with commentary and overall guiding thoughts. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 30-page report provides the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Executive Summary of Results, Rankings of the Top 10 Vendors, Key Strategies Emerging at the end of 2009, and Vendor Profiles. These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence’s ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This aDRD (Announcement-based Data-Rich Deliverable) is part of the Online Customer Experience Model and Small Business subscriptions. This 6-page announcement discusses AMEX recent plans to expand upon Forum’s small business networking capabilities. Forum, which was launched in 2007, is continually evolving. American Express OPEN Forum has begun to develop tools that will allow small business owners to bridge the gap between building relationships and connecting through social media. Social networking is an enormous trend in the online world currently and businesses are working more and more to tap into that potential and with due cause. Included in this report, are Compass Intelligence’s recent survey findings regarding businesses interest in various avenues of online learning in 2009. The Expert Guide for this report is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Business IT and SOHO Business subscriptions This 14-page report provides a detailed analysis of the top IT trends in the Small Office Home Office market, including current converging market dynamics and budget priorities and expectations. Compass Intelligence surveyed SOHO Business IT decision-makers (617 in Q4 2008 and 425 in Q1 2009) One of the key findings from Compass Intelligence’s latest survey is that the powerful combination of outsourcing, the telecommunications infrastructure to allow partners to collaborate, cloud-based applications to give SOHO businesses access to high-end features, and advanced low-cost VoIP-based telephony, has created a whole new marketplace. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight in understanding what Business Users want with regard to learning online. This report version includes the Methodology & Project background, Revisiting Expected IT spending, What is Cisco.com's Reach among Business Users and more. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model and Business Telecom subscriptions. This 28-page report provides the findings of our 2H 2009 research on the Business Demand for Online Learning Tools by Size of Business and also includes expectations for IT spending in 2H 2009. Other topics of discussion include: Vendor Profiles, Priorities, Vendor Website Usage, Website Utilities and Ranking, and Online Learning and Preferences. The website utility rankings have been designed to provide a context to evaluate the usefulness and relevance of the top vendor websites (both Tech and non-tech vendors). Additionally, respondents were asked to rank both the entire website as well as the site for content not related to purchasing. Size of business includes: SOHO (1-4 employees), Small Business (5-99 employees), Mid-Sized Business (100-999 employees), Enterprise Business (Over 1000 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This aDRD (Announcement-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 9-page report explores Verizon's newly launched launch of its new Small Business Center – an online portal to provide applications, information and support to Verizon Small Business customers. Compass Intelligence published the findings of our Q1 2009 SMB Online Experience rankings the same day that Verizon announced the Small Business Center (SBC). As such, this new portal was not included in our ranking of Verizon’s capabilities for the 1st quarter. In this research, we’ll examine Verizon’s SBC and indicate what it’s rank would have been had the SBC been included in our Q1 2009 rankings. These findings have been designed to provide a context to evaluate the “experience capabilities” of both Tech and non-tech vendor websites with regard to Small and/or Mid-sized Business users. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model as well as both the Small and Mid-Sized Business subscriptions. This 58-page report provides the findings of our Q1 2009 Online Experience Rankings for SMB portals. Topics of discussion include key strategies emerging in 2009, Vendor Profiles, the sell-thru partner angle and how SMBs can stand out and thrive in todays economic environment.  These rankings have been designed to provide a context to evaluate the “experience capabilities” of the top vendor websites (both Tech and non-tech vendors) with regard to Small and/or Mid-sized Business users.  The rankings have been designed to expose the strong points, as well as the weak points of each vendor’s capabilities.  Additionally, these rankings score the overall online experience, not just the buying experience and factors such as original content and learning materials are weighed just as heavily as the ability to buy or gain access to customer support online.  The report includes the rankings and key finds, profiles of the Top 10 ranked vendors.  Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees). The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation provides insight into the business end of social networking use.  The primary research, conducted by Compass Intelligence covered 10K Working Americans and their use of Social Networking for business purposes. The full report version includes the rankings on most valuable sites and resources as well as IT budget expectations and spending in 2009. The Expert Guide for this deliverable is Kneko Burney.
 

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 13-page report provides insight into the business end of social networking use.  The primary research, conducted by Compass Intelligence covered 10K Working Americans and their use of Social Networking for business purposes. The report includes the rankings on most valuable sites and resources as well as IT budget expectations and spending in 2009. The Expert Guide for this deliverable is Kneko Burney.